Japanese Speaking Supplier Support Associate

1 week ago

George Town, Penang, Malaysia Assent Full time
Company Description

Assent is the supply chain sustainability management solution for the world's most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden.

Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production.

Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.


We're one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years As the global leader in supply chain sustainability management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies.

In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners.

This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team.

Assent is the first North American software company to achieve both B Corporation Certification and Advanced Status with United Nations Global Compact.

This reflects our deep commitment to embed sustainability not only across our organization, but as part of how we drive positive impacts for our communities and the customers we serve.


Job Description:

The Supplier Support Associate will report to the Manager, Supplier Support.

The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client's supply chains.


Key Requirements and Responsibilities

  • Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
  • Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
  • Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
  • Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
  • Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
  • Validate and ensure Quality Assurance for compliance data provided by our suppliers;
  • Act as a peer mentor to Supplier Support Agents as required;
  • Keep up to date with new regulations and changes in Assent's products to become an expert in your field;
  • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications:

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

  • Fluency in Japanese language (Both written and verbal)
  • 12 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

  • Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
  • Financial Benefits: We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
  • Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
  • Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
  • Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.


At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard.

Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to c

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