Supplier Support Associate

1 week ago

George Town, Penang, Malaysia Assent Full time
Company Description

Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years.

With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays.

For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week.

Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Join our Talent Community to stay in touch and learn more

Job Description:

The Supplier Support Associate will report to the Manager, Supplier Support.

The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client's supply chains.


Key Requirements and Responsibilities

  • Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
  • Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
  • Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
  • Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
  • Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
  • Validate and ensure Quality Assurance for compliance data provided by our suppliers;
  • Act as a peer mentor to Supplier Support Agents as required;
  • Keep up to date with new regulations and changes in Assent's products to become an expert in your field;
  • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications:

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

  • Fluency in Japanese language (Both written and verbal)
  • 12 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
Additional Information

Wellness:
We believe that you and your family's well being is important.

As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.


Financial Benefits:
It's not all about the money - well, it's a little about the money.

We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.


Life at Assent:
There is purpose beyond your work.

We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.


Lifelong Learning:
At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Find Your Balance with Us:
We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility.

But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week.

And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.


At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard.

Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in

  • Supplier Support Associate

    1 week ago

    George Town, Penang, Malaysia Assent Full time

    Company DescriptionAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...

  • Supplier Support Associate

    1 week ago

    George Town, Penang, Malaysia Assent Full time

    Company DescriptionAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...

  • Japanese Speaking Supplier Support Associate

    1 week ago

    George Town, Penang, Malaysia Assent Full time

    Company DescriptionAssent is the supply chain sustainability management solution for the world's most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain...

  • Supplier Intelligence Analyst

    1 week ago

    George Town, Penang, Malaysia Assent Full time

    Company DescriptionAssent is the supply chain sustainability management solution for the world's most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain...

  • Associate, Business Support

    1 week ago

    George Town, Penang, Malaysia Great Eastern Malaysia Full time

    Associate, Business Support (GEGM Penang) TPDiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and...

  • Supplier Master Organization, Analyst

    1 week ago

    George Town, Penang, Malaysia Western Digital Full time

    Company DescriptionAt Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology...

  • Assistant Manager/Senior Supplier Quality Engineer

    1 month ago

    George Town, Penang, Malaysia Randstad Malaysia Full time

    We are currently looking for a Assistant Manager/Senior Supplier Quality Engineer for a leading player in the Automotive Manufacturing industry with a legacy of more than 40 years in Malaysia. This position requires your urgent attention.Reporting to: Supplier Quality Manager Sole Contributor role Based in Penang the role Conduct supplier assessment and...

  • Assistant Manager/Senior Supplier Quality Engineer

    1 week ago

    George Town, Penang, Malaysia Randstad Malaysia Full time

    We are currently looking for a Assistant Manager/Senior Supplier Quality Engineer for a leading player in the Automotive Manufacturing industry with a legacy of more than 40 years in Malaysia. This position requires your urgent attention.Reporting to: Supplier Quality Manager Sole Contributor role Based in Penang the role Conduct supplier assessment and...

  • Assistant Manager/Senior Supplier Quality Engineer

    3 weeks ago

    George Town, Penang, Malaysia Randstad Malaysia Full time

    We are currently looking for a Assistant Manager/Senior Supplier Quality Engineer for a leading player in the Automotive Manufacturing industry with a legacy of more than 40 years in Malaysia. This position requires your urgent attention.Reporting to: Supplier Quality Manager Sole Contributor role Based in Penang the role Conduct supplier assessment and...

  • Research Associate

    1 week ago

    George Town, Penang, Malaysia Informa Tech Full time

    Company Description Do you want to make an impact?**Informa Tech sits at the heart of a thriving business technology community.And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that really...

  • Global Supplier Manager

    1 week ago

    George Town, Penang, Malaysia Cisco Systems Full time

    Who You'll Work WithTogether we'll strive for greatness through managing sourcing, identifying cost savings, assessing risk, and driving continuous improvement. You'll work with great people from engineering, operations, quality, and marketing to select the best mechanical solutions for great products. Oh, and you'll also work with your teammates, who are...

  • Research Associate

    1 week ago

    George Town, Penang, Malaysia Informa Tech Full time

    Company DescriptionAt Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.Our aim is to inspire the global technology community to build a better world by informing, educating, and...

  • Sales & Business Support Executive

    1 week ago

    George Town, Penang, Malaysia Pensolar Sdn Bhd Full time

    Join Our Team as a Sales & Business Support Executive at Pensolar Sdn BhdAre you a dynamic and driven individual looking to kickstart your career in sales and business support? Pensolar Sdn Bhd, a leading renewable energy service provider specializing in solar PV energy generation systems, is seeking a talented individual to join our team as a Sales &...

  • Retail Associate

    1 week ago

    George Town, Penang, Malaysia The Blue Mansion Full time

    Retail AssociateResponsibilities: Approach customers and sell products Process customer payments and refunds Maintain window displays and signage Resolve customer enquiries and complaints Ensure products are presentable and clean Receive deliveries and conduct stock cheques Be aware of shoplifting and payment or identity fraud Receiving, unpacking and...

  • QA Technical Associate

    1 week ago

    George Town, Penang, Malaysia Power Integrations Full time

    The primary responsibilities will include the following. Additional responsibilities may be assigned as needed. Support Quality Assurance tasks related to customer inquiries, PPAP documentation creation and management, Return material requests (RMR/RMA), Corrective Action submission and tracking, Quality metrics tracking.Requirements: Diploma or Associate...

  • Manufacturing Associate 3

    1 week ago

    George Town, Penang, Malaysia Dexcom Full time

    About DexcomFounded in 1999, Dexcom, Inc (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...

  • Associate Translation Specialist

    1 week ago

    George Town, Penang, Malaysia Clarivate Full time

    Job Title:Associate Translation Specialist Department: Content OperationsDivision:IP Reports To:Job Grade:Main Purpose of Job: Support effective management and champion continuous improvement of our quality driven operational workflow for translated Chinese patent content by optimising the use of editorial resource to enhance our content, carrying out...

  • Commodity/category Manager

    1 week ago

    George Town, Penang, Malaysia Bruker Full time

    Overview: Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop...

  • Payroll Associate

    1 week ago

    George Town, Penang, Malaysia International Flavors & Fragrances Full time

    It's an exciting time to be part of IFF, as we are offering rewarding employment in Penang, Malaysia, as Payroll AssociateResponsibilities: Responding to payroll inquiries from employees Validate (with supporting document) all SAP employee information that is passed from Human Resource to payroll are accurately and with appropriate backup required for...

  • Floor Associate

    1 week ago

    George Town, Penang, Malaysia Panji Prisma Sdn Bhd Full time

    The Floor Associate is responsible for providing excellent customer service, maintaining store presentation, and supporting the sales team. This role involves assisting customers with their purchases, handling merchandise, and ensuring the sales floor is clean and organized.Key Responsibilities:Customer Service: Greet customers as they enter the store....