Housekeeping Supervisor
1 week ago
Financial Responsibilities :
- Able to control cost on usage of chemicals, guest amenities, water and electrical consumption
- Maintain control on daily supply of guest room items, chemical and spot check on usage of items not to be wastage i)
- Checks and release rooms to make sure that guest have a good quality service
- Do thoroughly checking on VIP rooms upon arrival
- To constantly strive to please all guests that he may come into contact with
- Attends guest complain if needed
- Conduct training on standards and procedures and any change
- Daily inspects rooms to ensure cleanliness and well maintained rooms
- To make sure that hotel policies and procedures are obeyed and followed by associates
- To be guest and quality oriented
- Report for duty punctually wearing uniform and maintain high standard of personal appearance and hygiene at all times
- To ensure all guest inquiries and/ or request are handled with efficient manner
- To always smile readily at guest and colleagues
- To be fully conversant with all of the facilities of the hotel and their operating hours
- All telephone to be answered within 3 rings
- Follows closely with the key standards as established for day and evening Room attendant
- To ensure all occupied room is made up by 5.
- To check and ensure all VIP rooms being cleaned before 12.
- To make sure that fliers/brochures are there in the room for the guest to see
- Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly
- To be fully conversant with guest when they need info about hotels facilities v)
Personnel and Training Responsibilities:
- To ensure that all associates are fully conversant with the hotel facilities and services
- Gives subordinate frequent feedback on their performance and status of development
- Must be totally committed to training and shows concern about the training to be done weekly Xi)
Administrative Responsibilities:
- To be able to have guest history record is up-to-date at all times
- To conduct meeting and training to associates
- Must comfortable in the use of computer systems
The BEST WESTERN i
- City Shah Alam a modern business hotel that is set to become the preferred choice for both local and international travelers.
A selection of food and beverage options, including an all-day dining restaurant, 24-hour room service and a cafe with outdoor seating, allows guests to sample a selection of delectable Asian and international flavors.
Meanwhile, the large amount of conference and banqueting space means guests at the BEST WESTERN i- City Shah Alam can do business with ease.
- City complex, which also includes an indoor outdoor theme park, and accessible from three major expressways, BEST WESTERN i City Shah Alam offers the ultimate in convenience and connectivity for all types of traveler.
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