Network Operation Center Manager

1 week ago


Puchong New Village, Malaysia Fortesys Sdn Bhd Full time

Position Overview:


As the Network Operations Center (NOC) Manager, you will be responsible for overseeing the day-to-day operations of our NOC team and handling internal process (RMA, L1 Support & Escalation Support).

This role is pivotal in maintaining our reputation for reliability and responsiveness. If you're a strategic thinker with a passion for technology and a knack for team leadership, this position is tailor-made for you

Why join us?

  • Various allowance on top of basic salary
  • Career advancement
  • Additional Benefits: Annual medical & dental benefits; Medical insurance & Personal Accident insurance coverage, etc.
  • Free parking

Key responsibilities:

-
Team Leadership: Lead, mentor, and motivate a team of NOC engineers to ensure smoothness of daily operation to achieve company objectives and goals. Responsible for providing guidance, supporting team members and arranging duty roster.
-
Performance Optimization: Responsible for ensuring resources are utilised efficiently in the team, and identify the opportunities for optimization, scalability, and efficiency enhancements to improve work effectiveness.
-
Cross-functional Collaboration: To handle internal processes with internal teams such as arrangement for RMA, troubleshoot and resolve network-related incidents in a timely manner.

Requirements:

  • Diploma / Bachelor's Degree in information technology, computer science, engineering, or a related field.
  • 35 years of experience in managing NOC / Helpdesk / Managerial position or a similar role.
  • Relevant certifications such as CCNA, CCNP, ITIL, or equivalent are a plus
  • Excellent problemsolving and troubleshooting skills.
  • Strong leadership and team management abilities.
  • Excellent communication and customer service skills.
  • Ability to work well under pressure in a fastpaced environment.

Salary:
RM6, RM8,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday


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