Chief Concierge

2 weeks ago

George Town, Penang, Malaysia Cheong Fatt Tze - The Blue Mansion Full time

Job brief
As Concierge Security, you will demonstrate the utmost professionalism, representing the property at the gate. The goal is to create unique, memorable experiences for all guests and visitors.

Responsibilities

  • Lead and coach the concierge security team in customer service and handle escalated customer service issues as needed
  • Schedule duty roster for the security concierge team
  • Plan and coordinate security concierge services during events/special situations
  • Schedule roster for security concierge
  • Greeting and welcoming guests/visitors at the main gate during peak hours in a courteous and professional manner
  • Responding to inquiries by guests and visitors at the gate
  • Direct vehicle traffic and control parking bays.
  • Be well aware of the products/outlets that are available and its operational hours
  • Escorting guests/visitors to areas of the property if they ask for direction
  • Monitor guest/visitors movement in main areas of the house in a nonintrusive way
  • Ensure that hotel areas are properly cordoned off to avoid any leaks into hotel areas
  • Able to use PC/Internet to help bookings/getting information for guests or visitors
  • Manning the tour ticket counter
  • Able to reconcile tour sales taking and handing over to the reception
  • Attend meetings with other managers to determine operational needs
  • Check and report on defects in any surrounding areas of the house
  • Work closely with the front desk so that all communications are consistent

Requirements and skills

  • Proven experience as concierge or bell service
  • Has a rich customer service background with good command of English
  • Pleasant and welcoming outlook
  • Able to maintain calm under pressure
  • Excellent communication and interpersonal skills
  • Outstanding organizational and leadership skills
  • Committed and reliable

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,200.00 per month

Benefits:

  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Georgetown: Reliably commute or planning to relocate before starting work (preferred)

Experience:

  • Hospitality: 3 years (preferred)
- concierge: 2 years (preferred)

Language:

  • English (preferred)
  • Malay (preferred)
  • Chinese (preferred)

License/Certification:

  • D, B2 (preferred)

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