Trainer - Malay - Kelana Jaya (Video Hosting
2 weeks ago
Overview:
- If you boast a solid 1-year experience supervising BPO operations, we have an exciting opportunity for you.
Requirements:
- Degree in any field.
Minimum Relevant Work Experience:
- 3 years of customer service experience with at least 2 years of training exposure.
- At least 1 year of content moderation experience.
Minimum Training Required:
- Must be a quick learner and able to work independently.
Skills:
- Bilingual proficiency is a must.
- Fluency in English and Mandarin is essential.
- Prior related experience is highly valued.
Preferred Qualifications:
- Demonstrated background as a corporate trainer in the customer service sector.
- Familiarity with effective teaching techniques and tools.
- Keenness to stay updated on new corporate training methodologies.
- Proficiency in MS Office (particularly advanced Excel and PowerPoint skills); knowledge of eLearning software is a plus.
- Excellent communication, presentation, and public speaking skills.
- Strong organizational and time management capabilities.
- Sharp critical thinking, analytical, and decision-making skills.
Responsibilities:
- Develop impactful training programs.
- Prepare training resources.
- Deliver training sessions and refresher courses.
- Assist and guide new team members.
- Conduct assessments to pinpoint areas for enhancement.
- Track, assess, and coach trainees' performance, highlighting any unusual trends.
- Identify training requirements by collaborating with the operations team and Quality Assurance.
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