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Shift Supervisor

3 months ago

Mutiara Damansara, Malaysia Golden Scoop Sdn Bhd Full time

Location:
Mutiara Damansara
-
Kidzania

Responsibilities:

  • Setting goals for the work group, developing organizational capability, and modelling how work together.
  • Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
  • Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
  • Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
  • Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
  • Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
  • Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
  • Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
  • Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
  • Check bankin reports of outlets to ensure daily sales takings are banked in on time.
  • Resolve sales and operations issues in an effective and timely manner.
  • Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
  • Maintains regular and consistent attendance and punctuality.

Requirements:

  • Holds a diploma in Hotel Management or its equivalent with
    2 years of experience in operations management in F&B or food service industry or retail
:

-
Fresh graduate of diploma or bachelor degree (such as F&B, culinary, food safety, hospitality, communication business administration or its equivalent) can apply.

  • Relentless focus on customer, understands what customer wants and how to deliver the experience
  • Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
  • Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
  • Continuously seek opportunities to improve self and others.
  • Lead with trust, commitment, coach and develop junior staff.
  • Understands to drive overall business success and is accountable to prioritize and deliver quality results.
  • Articulate and able to communicate effectively across all functions and levels.
  • Demonstrate leadership in managing teams and sales/achievement driven.

Job Types:

Full-time, Permanent

Salary:

RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift

Supplemental pay types:

  • Commission pay
  • Overtime pay

Application Question(s):

  • Fresh graduate under relevant field (Such as culinary, food safety, hospitality, communication, business administration or its equivalent) can apply

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • F&B or Retail or equivalent: 1 year (required)