Team Lead- Customer Service

About the CompanyOur client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

Team Lead Job DescriptionTeam Lead Criteria & RequirementsAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Qualifications:Minimum requirements: Fluency in English and Tagalog (mandatory); Fluency in a 2nd Language (mandarin preferable); Minimum 2 year of BPO supervisory / Team Lead experience. A Leader profile; Minimum Degree holder Computer Skills: Usage of MS Office, with focus on excellent Excel skillsManagement Skills Achievement Oriented Analytical Ability...

Qualifications:Minimum requirements: Bachelor Degree preferred. Language proficiency in Mandarin and English is mandatory. Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problemsolving skills Excellent written and verbal...

Responsibilities:- Own the Service Own, manage and be accountable for service performance a specific customer contract(s)against the contracted OLA/SO. Be the single point of contact for the Service Delivery Manager(s) Represent the Service Desk at relevant meetings (organize and participate too monthlyproject reviews) Be involved in managing the contracted...

Key responsibilitiesReceiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. Verifying the customer requirements and interacting with outside...

Key responsibilitiesReceiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. Verifying the customer requirements and interacting with outside...

Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service- products Inbound & Outbound CallsLiaise with Business Unit on status of service request 2. Filter calls that do not need engineer on site and perform FCR 3. Dispatch...

Inspiring my team to deliver great service to our customers through:Role modelling exceptional service and coaching my team to do the same Achieving great standards on my department Being friendly, listening and responding to customers' needs in a timely manner Maintaining service standards across my department which reflect the trading patterns of our...

Inspiring my team to deliver great service to our customers through:Role modelling exceptional service and coaching my team to do the same Achieving great standards on my department Being friendly, listening and responding to customers' needs in a timely manner Maintaining service standards across my department which reflect the trading patterns of our...

Location: Penang Specialisation: Engineering & Manufacturing Salary:MYR 48, ,000 (Annual)Reference: PR/ Contact details: Rita Boon Job published:April 11, :32Customer Service Executive (Outdoor) A leading global company of innovative semiconductor production equipment is looking for outgoing and engaging talent to be part of their expanding team in...

About Jaya GrocerJaya Grocer is an affiliate of Grab, Southeast Asia's leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and...

ACCOUNTABILITY Dedicated to coordinate sales team, ensure the team's sales target are met and support the managementWill perform sales, management and administrative tasks, such as maintaining sales performance and monitoring inventoryMaintain a clean, organized and comfortable retail environment for customers' great shopping experienceExcellent sales and...

Date: Feb 14, 2024- Division: Plasma Control Technologies Location: Penang, MY- Requisition ID: 8205To complement our team, we are looking for a customer- and team-oriented individual for our Plasma Control Technologies division at the Penang site as aCustomer Service RepresentativeFor 75 years, we have been following our curiosity. It drives us and has made...

Date: Jun 21, 2023- Division: Plasma Control Technologies Location: Penang, MY- Requisition ID: 7908To complement our team, we are looking for a customer-and team-oriented individual for our _Plasma Control Technologies (PCT) _division at the _Penang _site as aCustomer Service Representative (M/F/d)For 75 years, we have been following our curiosity. It...

A leading BPO is hiring for Mandarin Speakers Customer Service Representatives to join their team in George town, Penang.Budget RM 2,800RM3,300ShiftsRotationalQualifications*Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural...

A leading BPO is hiring for Mandarin Speakers Customer Service Representatives to join their team in George town, Penang.Budget RM 2,800RM3,300ShiftsRotationalQualifications*Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural...

Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs Maintain good communication and cooperation with relevant departments To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA.Salary: Up to...

A leading BPO is hiring for Mandarin Speakers - Customer Service Representatives to join their team in George town, Penang.Budget - RM 2,800 - RM3,300Shifts - RotationalQualificationsEducation background: Bachelor's Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and...

A leading BPO is hiring for Mandarin Speakers - Customer Service Representatives to join their team in George town, Penang.Budget - RM 2,800 - RM3,300Shifts - RotationalQualificationsEducation background: Bachelor's Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and...