Call Center Consultant

2 weeks ago


Subang Jaya, Selangor, Malaysia Trinity Workforce Solution Sdn Bhd Full time

Title:
Call Center Consultant (Back Office)


Duration:
Permanent position


Location:
Petaling Jaya, Malaysia


JOB DESCRIPTION:

Phone operator - Telemarketing - call follow-up on existing and/or new patient database Tele consultation

  • Manage patient complaints.

Salesforce CRM System

  • Patient registration.
  • Appointment scheduling.


Appointment management.
  • Demand / Supply evaluation.
  • Change/reschedule appointments whenever necessary Appointment reminder & confirmation.

Administrative -Paperwork eg. consultation/follow-up/call log notes, etc.

  • Patient followup Statistics and Reports. Salesforce CRM System
  • Patient registration.
  • Appointment scheduling.


Appointment management.

  • Demand / Supply evaluation.
  • Change/reschedule appointments whenever necessary.
  • Appointment reminder & confirmation. Administrative
  • Paperwork eg. consultation/followup/call log notes, etc.
  • Patient followup
  • Statistics and Reports
**Requirements / Qualifications:
- *
  • Able to speaks, read and write in Mandarin, English and BM.
  • Degree/Diploma in any discipline.
  • 23 years customer service experience

Required Details:

  • Full Name (As in IC/Passport):
  • Total years of experience:
  • Relevant years of experience as
    Call Center Consultant (Back Office):
  • Current/Previous Salary+ additional benefits:
  • Min Expected Salary:
  • Passport Number/IC number:
  • Reason for change(last 3 or 4 companies):
  • Nature of Job (Contract /Permanent):
  • If contract, please Specify End date:
  • Date of Birth:
  • Age:
  • Availability (Date able to commence):
  • Notice period(official):
  • Nationality:
  • Marital Status / No of kids:
  • Languages Known:
  • Do you have any other offer letter or Final round of Interview going:

  • Looking forward for your reply soon.
Thanks and Regards

Bhavani Jagannadha

Job Type:
Permanent

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus


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