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Call Center

3 months ago

Subang Jaya, Selangor, Malaysia Merchantrade Asia Sdn. Bhd. Full time
Attend to and answer inquiries from customers by clarifying desired information; researching, locating, and providing the desired information;

  • Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
  • Provide customers with product and service information; complete transactions; forward requests;
  • Sell additional services and products by recognizing opportunities to upsell accounts; explaining new features;
  • Maintain call center database by entering new customers' information into the system, and update existing customer information;
  • Identify and escalate priority issues to supervisors/ relevant Product owners;
  • Route calls to appropriate resources and follows up on customers' calls where necessary;
  • Document all call information according to standard operating procedures;
  • Complete call logs and produce call reports;
  • Keeps equipment operational by following established procedures; reporting malfunctions;
  • Other responsibilities/duties as assigned by the management from time to time.

Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient.

Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms - to make connections easier, quicker and more convenient.


Our 3 Pillars Business:

  • Digital Payment Services
  • Money Services Business
  • Mobile Services Our Achievement: 2010 Pay out network to 9 countries with 70,000 delivery locations 2011 Launched 1st non bank online remittance portal, e remit 2012 Launched money exchange service 2013 FPX Top Merchant Award 2014 Operates 70 outlets & Pay out to 200,000 delivery locations 2015 Launched online currency exchange portal e forex
  • Launched Wholesale Currency Business
  • Appointed 300 sub agents in Malaysia 2016 Launched BizPayments
  • Best Remitance Breakthrough Transfers Award
  • Best Retail Money Transfer Operator Award 2017 Launched Ozopay an eCommerce payment gateway platform
  • Acquired Vital Rate Sdn Bhd
  • Operates 84 outlets
  • Appointed 400 sub agent locations
  • MAMSB MCX Award:Most Outstanding Customer Experience Award
  • Winner for Interbank GIRO [IBG] Campaign 2017 SMEs, Partnerships and Sole Proprietorships category 2018 Officially launched Merchantrade Money Visa Prepaid Card
  • Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category
  • Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019 Remtech Award 2019 (Popular Votes)
STPM / A Level or Equivalent