Call Center Executive

4 days ago

Subang Jaya, Malaysia ManagePay Systems Berhad Full time

Provide excellent customer experience and maintain high level of service and professionalism at all times;
- To attend to incoming calls from customers;
- To attend to livechat enquiries from customers;
- To conduct outbound call to list of customers;
- Log all incoming requests or complaints in ticketing system;
- Provide high service standards to meet customer needs and expectations;
- Provide first level basic troubleshooting to identify product issues;
- Able to handle and manage customer’s issues;
- Execute file transfer and ensures files are received and sent according to schedule;
- Download inbound MasterCard files and upload outbound files using MFE;
- Backup and perform housekeeping of files;
- Execute daily batch run and update the checklist;
- Escalate batch run issues to TPP team;
- Prepare batch run report to tentatively GM Operations;
- Monitor and manage all links to external systems/processors;
- Monitor and manage all internal links;
- Printing and distribution of reports;
- Any other tasks as assigned by team manager.

Job Requirements:

- Bahasa Malaysia, English and Mandarin speaking is an added advantage
- Minimum SPM, Certificate, or Diploma in any discipline
- Knowledge of Microsoft Office Excel
- Good in communication skill and emphasizes on challenging and multi-tasks responsibilities and duties that will give opportunities to use skills and credibility
- Immediate commencement is preferable.
- Possess own transport is added advantage.
- Willing to work on night shift and weekends
- USJ21 LRT station within walking distance.
- Rotational Shift is only for male employee.

**Job Types**: Full-time, New-Grad, Apprenticeship

Pay: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Parental leave
- Vision insurance

COVID-19 considerations:
In line with the latest SOP announcement, all employees are required to wear face masks in the office/workplace.

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 1 year (preferred)

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