Call Center Consultant

5 months ago

Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Title: Call Center Consultant (Back Office)**

**Duration: Permanent position**

**Location: Petaling Jaya, Malaysia**

**JOB DESCRIPTION**:
**Phone operator ** - Telemarketing - call follow-up on existing and/or new patient database Tele consultation
- Manage patient complaints.

**Salesforce CRM System**
- Patient registration. - Appointment scheduling.
- Appointment management. - Demand / Supply evaluation.
- Change/reschedule appointments whenever necessary Appointment reminder & confirmation.

**Administrative **-Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up Statistics and Reports. Salesforce CRM System
- Patient registration.
- Appointment scheduling.
- Appointment management.
- Demand / Supply evaluation.
- Change/reschedule appointments whenever necessary.
- Appointment reminder & confirmation. Administrative
- Paperwork eg. consultation/follow-up/call - log notes, etc.
- Patient follow-up
- Statistics and Reports

**Requirements / Qualifications:

- **
- Able to speaks, read and write in Mandarin, English and BM.
- Degree/Diploma in any discipline.
- 2-3 years customer service experience

**Required Details**:

- Full Name (As in IC/Passport):

- Total years of experience:

- Relevant years of experience as **Call Center Consultant (Back Office)**:

- Current/Previous Salary+ additional benefits:

- Min Expected Salary:

- Passport Number/IC number:

- Reason for change(last 3 or 4 companies):

- Nature of Job (Contract /Permanent):

- If contract, please Specify End date:

- Date of Birth:

- Age:

- Availability (Date able to commence):

- Notice period(official):

- Nationality:

- Marital Status / No of kids:

- Languages Known:

- Do you have any other offer letter or Final round of Interview going:

- **Looking forward for your reply soon.**

Thanks and Regards

Bhavani Jagannadha

**Job Type**: Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

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