Call Center Consultant
5 months ago
**Responsibilities**:
- Phone operator
- Telemarketing - call follow-up on existing and/or new patient database
- Tele-consultation
- Social Media, etc.
- Manage patient complaints
- Salesforce CRM System
- Patient registration
- Appointment scheduling
- Appointment management
- Demand / Supply evaluation
- Change/reschedule appointments whenever necessary
- Appointment reminder & confirmation
- Paperwork eg. consultation/follow-up/call log notes, etc.
- Patient follow-up
- Statistics and Reports
**Requirement**:
- Degree/Diploma in any discipline
- 2-3 years customer service or tele
- consultant experience
- Able to speak and write in Mandarin to liaise with Mandarin speaking customers
**Salary**: RM3,800.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Call Center: 2 years (required)
**Language**:
- Mandarin (required)
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