Call Center QA Trainer

Join us at BrainHunters as a Call Center Operations Specialist and take on a challenging role that requires strategic thinking and analytical skills.Key Responsibilities:Evaluate and optimize workforce management strategies to improve efficiency.Develop and implement data-driven solutions to enhance call center performance.As a Call Center Operations...

We are looking for a Service Excellence QA Professional to join our team at Daythree Business Services Sdn Bhd. The ideal candidate will have a Bachelor's degree qualification and above, with a minimum of 1 year of working experience in Service Quality or call center. Excellent communication and interpersonal skills are required.Main DutiesProviding...

This job is for a Customer Service QA Analyst role for Mandarin speakers. You might like this job because it involves monitoring, analyzing data, improving customer service quality, and driving workflow efficiencies.ResponsibilitiesRegular monitoring of performance and compliance to the company standards and policies by the agents.Facilitate the definition...

Job DescriptionIn this role, you will conduct root cause and other data analysis to ensure high-quality results.Bachelor's degree or equivalent diploma in any discipline is required.Minimum 1 year's experience as QA in a call center is preferred.Proficiency in English and Cantonese is essential.

QualificationsMain Requirements:Bachelor's degreeorequivalent diplomain any disciplineCandidate must be able to work onrotational shift(3 shift / 5 working days)Minimum 1 years' experienceas QA in call centerMust be proficiency in Mandarin & English in terms of written, reading and speakingAble tostart work immediatelyis preferred.ResponsibilitiesKey...

QualificationsMain Requirements:Bachelor's degreeorequivalent diplomain any disciplineCandidate must be able to work onrotational shift(3 shift / 5 working days)Minimum 1 years' experienceas QA in call centerMust be proficiency inEnglish & Cantonese in terms of written, reading and speakingAble tostart work immediatelyis preferred.ResponsibilitiesKey...

Company Overview:Agensi Pekerjaan JobScoper Sdn. Bhd. is a leading recruitment agency specializing in customer service roles. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of innovation and excellence.Job Description:We are seeking a highly skilled Customer Service English Speaker to join our team. As...

Key ResponsibilitiesEnsure call center technologies (e.g., Nice, IEX, Aspect, Verint, Genesys & AVAYA) are functioning optimally.Maximize technology and manpower effectiveness through forecasting and staffing efforts.

Job DescriptionAt Teleperformance, we are looking for a talented Training Operations Lead to join our team.Key Responsibilities:Develop and implement training programs designed to improve agent performance in a contact center environment.Collaborate with operations and quality assurance teams to identify areas for improvement and develop strategies to...

Job DescriptionTeleperformance is seeking an experienced Quality Assurance Specialist to manage the analysis and reporting of training metrics.Responsibilities:Design and execute data-driven analyses to identify trends and opportunities for improvement in agent performance.Work closely with operations and quality assurance teams to develop and implement...

Job SummaryTeleperformance seeks an experienced Performance Analyst Supervisor to manage the analysis and reporting of training metrics.Responsibilities:Design and execute data-driven analyses to identify trends and opportunities for improvement in agent performance.Work closely with operations and quality assurance teams to develop and implement strategic...

Job Requirements:Ability to communicate in Chinese (Cantonese & Mandarin)Malaysian Citizen onlyWilling to start immediatelyBased in Kelana JayaTraining Provided - No experience requiredSalary Package RM 2000 - RM 2500 (Basic Salary + Attendance Allowance + Incentives + Sales Commission)To Upsell Package for AstroAll Fresh Graduates / Semester Break Students...

About the Role:The Customer Service Representative will play a critical role in ensuring that customers receive high-quality service and support. This includes handling customer inquiries, resolving issues, and providing general information about products and services.Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer...

Job Summary:The Incident Resolution Management Executive will be responsible for managing and resolving complex technical issues that arise during service delivery. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and adapt to changing priorities.Key Responsibilities:Manage and...

The Center for Market Education (CME) is a leading think-firm in the region, headquartered in Kuala Lumpur, Malaysia, with a regional office in Jakarta, Indonesia.CME specializes in business advisory, economic analysis, big data, and training services. As a Sales Representative, you will play a crucial role in securing advertisements to support our monthly...

OverviewJob Summary: The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company's policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.QualificationsRequirementsCustomer...

About the RoleThis position is designed to support the growth and development of our team by providing strategic human resource advice and guidance. As a Human Resource Business Partner, you will work closely with call center management to address various HR-related matters, including Industrial Relations, employee engagement, performance management, and...

Role SummaryWe are seeking a highly motivated and experienced Human Resource Business Partner to join our team. In this role, you will provide strategic human resource advice and guidance to call center management, focusing on various aspects such as Industrial Relations, employee engagement, performance management, and succession planning.Main...

Job OverviewAs a Human Resource Business Partner, you will be responsible for building and maintaining strong relationships with stakeholders, both locally and internationally. Your primary point of contact for all mobility-related matters, you will serve as an HR advisor to call center management on various aspects, including Industrial Relations, employee...

Responsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Requirements:Candidate must possess...