Call Center Agent

Join us at BrainHunters as a Call Center Operations Specialist and take on a challenging role that requires strategic thinking and analytical skills.Key Responsibilities:Evaluate and optimize workforce management strategies to improve efficiency.Develop and implement data-driven solutions to enhance call center performance.As a Call Center Operations...

About the Role:The Customer Service Representative will play a critical role in ensuring that customers receive high-quality service and support. This includes handling customer inquiries, resolving issues, and providing general information about products and services.Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer...

About the OpportunityAIG is a leading global insurance organization seeking a talented and dedicated individual to join our team as a Customer Care Executive. In this role, you will be responsible for providing exceptional customer service, driving first contact resolution, and resolving customer complaints.You will work closely with internal and external...

At BrainHunters, we're seeking a seasoned Workforce Optimization Manager to lead our call center operations.Job Responsibilities:Efficiently allocate resources, including staffing and scheduling, to meet fluctuating volumes and operational demands.Optimize workforce management strategies to minimize idle time and maximize agent utilization.We're looking for...

Become part of our dynamic team as a Strategic Resource Planner at BrainHunters!About the Role:This key position involves overseeing the allocation of resources to meet the needs of our call center. As a Strategic Resource Planner, you'll be responsible for optimizing workforce management strategies to minimize idle time and maximize agent utilization.Refine...

Telesales Agent (Nearby LRT - Based in Petaling Jaya)About the Job:As a Telesales Agent, you will:Call to consult and convince customers to use the right product and close the order according to the data the customer has demanded (Leads provided by the company).Manage/store customer information on the company system.Take care and support close customers,...

Warner Bros. Discovery is seeking a highly skilled Contact Center Workforce Analyst to join our team.The successful candidate will have a strong background in workforce forecasting and evaluating delivery against plans.This role involves analyzing BPO staffing efficiency, measuring volume delivery against forecasts, and coordinating improvement strategies...

Job Requirements:Ability to communicate in Chinese (Cantonese & Mandarin)Malaysian Citizen onlyWilling to start immediatelyBased in Kelana JayaTraining Provided - No experience requiredSalary Package RM 2000 - RM 2500 (Basic Salary + Attendance Allowance + Incentives + Sales Commission)To Upsell Package for AstroAll Fresh Graduates / Semester Break Students...

Job SummaryWe are seeking a skilled Insurance Outbound Telesales Agent to join our dynamic team at Brandt International. As a key member of our sales team, you will play a crucial role in driving revenue growth while delivering exceptional customer service.Responsibilities:Business Development:Develop and implement strategies to increase sales and achieve...

Job Responsibility:1. Resource Planning:Efficient allocation of resources, including staffing and scheduling, to meet fluctuating volumes and operational demands.Optimize workforce management strategies to minimize idle time and maximize agent utilization.2. Call Handing Efficiency:Achieve and maintain optimal call-handling metricsSLAAbandon RateCases Per...

Legal Entity: Continental Tyre PJ Malaysia Sdn. Bhd. (0284)Working Time: Full TimeJob Flexibility: Hybrid JobCompany DescriptionContinental's digital capabilities are growing every day. Our Tires Manufacturing change accordingly IT Competence Center drives the digitization of our tire plant's processes – and we want you to join usWe analyze business...

Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

We are looking for a Service Excellence QA Professional to join our team at Daythree Business Services Sdn Bhd. The ideal candidate will have a Bachelor's degree qualification and above, with a minimum of 1 year of working experience in Service Quality or call center. Excellent communication and interpersonal skills are required.Main DutiesProviding...

The position of Mandarin Speaker Customer Support Analyst at Daythree Business Services Sdn Bhd requires a high level of proficiency in both Chinese Mandarin and English. The ideal candidate will have a Bachelor's degree qualification and above, with a minimum of 1 year of working experience in Service Quality or call center. Strong analytical and...

Job Summary:The Incident Resolution Management Executive will be responsible for managing and resolving complex technical issues that arise during service delivery. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and adapt to changing priorities.Key Responsibilities:Manage and...

This is an exciting opportunity to join Daythree Business Services Sdn Bhd as a Customer Experience Quality Specialist. The ideal candidate will have a Bachelor's degree qualification and above, with a minimum of 1 year of working experience in Service Quality or call center. Proficiency in both Chinese Mandarin and English (both verbal and written) is...

The Center for Market Education (CME) is a leading think-firm in the region, headquartered in Kuala Lumpur, Malaysia, with a regional office in Jakarta, Indonesia.CME specializes in business advisory, economic analysis, big data, and training services. As a Sales Representative, you will play a crucial role in securing advertisements to support our monthly...

Role SummaryWe are seeking a highly motivated and experienced Human Resource Business Partner to join our team. In this role, you will provide strategic human resource advice and guidance to call center management, focusing on various aspects such as Industrial Relations, employee engagement, performance management, and succession planning.Main...

Job OverviewAs a Human Resource Business Partner, you will be responsible for building and maintaining strong relationships with stakeholders, both locally and internationally. Your primary point of contact for all mobility-related matters, you will serve as an HR advisor to call center management on various aspects, including Industrial Relations, employee...

About the RoleThis position is designed to support the growth and development of our team by providing strategic human resource advice and guidance. As a Human Resource Business Partner, you will work closely with call center management to address various HR-related matters, including Industrial Relations, employee engagement, performance management, and...