Strategic Resource Planner

4 days ago


Subang Jaya, Selangor, Malaysia BrainHunters Full time

Become part of our dynamic team as a Strategic Resource Planner at BrainHunters

About the Role:

This key position involves overseeing the allocation of resources to meet the needs of our call center. As a Strategic Resource Planner, you'll be responsible for optimizing workforce management strategies to minimize idle time and maximize agent utilization.

  • Refine call routing strategies to direct calls to the most suitable agents.
  • Analyze call center data and performance metrics to identify trends, patterns, and areas for improvement.

You'll work closely with supervisors, team leaders, and agents to ensure seamless communication and collaboration. A degree-level qualification and at least 4-5 years of relevant experience are required. Additionally, proficiency in Microsoft Excel and good communication skills in English are essential.



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