Resource Optimization Specialist

5 days ago


Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

The Role of Resource Optimization Specialist involves leading the design and implementation of strategic workforce planning in a diverse/matrixed organizational environment. As a specialist, you will be responsible for developing and executing scheduling and capacity planning to support multiple projects. You will also analyze volume drivers by source, handle time, and root cause to effectively identify event avoidance and contact reduction opportunities.

Main Functions
  • Scheduling and Capacity Planning: Design and implement scheduling and capacity planning to support multiple projects.
  • Volume Driver Analysis: Analyze volume drivers by source, handle time, and root cause to effectively identify event avoidance and contact reduction opportunities.
Required Skills and Experience
  • At least 5 years of experience in the workforce management field.
  • Minimum of 2 years of experience in the outsourcing industry.
  • Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning.


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