Strategic Workforce Manager

4 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time
Job Overview

We are seeking a highly skilled and experienced Strategic Workforce Manager to join our team at Grab. As a key member of our Shared Services organization, you will be responsible for managing all aspects of workforce planning, ensuring sufficient resources are available for effective service delivery.

Your primary focus will be on developing and tracking Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance improvements. You will also supervise the smooth transition of work coming into the SSC, ensuring minimal disruption to both internal and external stakeholders.

In this role, you will work closely with the COE team to analyze current processes, identify opportunities for improvement, and implement strategic solutions to increase efficiency and productivity within the SSC. Additionally, you will collaborate with other departments/units to build relationships, align objectives, and ensure a seamless flow of information and processes.

  • You will develop and maintain strong relationships with cross-functional teams, including Finance, HR, and IT.
  • You will design and implement training programs to enhance skills and knowledge within the SSC.
  • You will analyze current processes and identify areas for improvement, implementing changes to increase efficiency and productivity.


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