Workforce Planning Manager
4 days ago
This role is for a seasoned professional who will lead the design and implementation of strategic workforce planning in a diverse/matrixed organizational environment. As a Workforce Planning Manager, you will oversee the development and execution of scheduling and capacity planning to support multiple projects. You will build, develop, and lead a responsive Resource Planning team to meet required standards and deliver on critical staff planning activities.
Key Responsibilities- Scheduling and Capacity Planning: Design and implement scheduling and capacity planning to support multiple projects.
- Team Leadership: Build, develop, and lead a responsive Resource Planning team to meet required standards and deliver on critical staff planning activities.
- Forecasting and Analysis: Analyze volume drivers by source, handle time, and root cause to effectively identify event avoidance and contact reduction opportunities.
- Capacity Planning Tools: Develop and manage capacity planning tools to accurately forecast customer volume via various channels hourly, daily, and monthly.
- At least 5 years of experience in the workforce management field.
- Minimum of 2 years of experience in the outsourcing industry.
- Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning.
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Workforce Planning Specialist
24 hours ago
Petaling Jaya, Selangor, Malaysia Grab Full timeJob DescriptionWe are seeking a highly skilled Workforce Planning Specialist to join our team in Southeast Asia. As the Regional Workforce Management Assistant Manager, you will play a vital role in inspiring excellence in workforce planning and financial management.Your primary responsibilities will include creating Power BI reports that provide valuable...
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Workforce Planning Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full timeJob DescriptionWe are seeking a highly skilled Workforce Planning Specialist to join our Finance Shared Service Centre team. In this role, you will be responsible for managing all aspects of workforce management planning within our SSC, ensuring that sufficient resources are available for effective and efficient service delivery.Develop, track, and present...
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Workforce Planning Lead
4 days ago
Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full timeJob DescriptionThe Performance Management Specialist will report directly to the Head of Transformation Office and SSC. This role is responsible for managing all aspects of workforce planning within the SSC, ensuring sufficient resources are available for effective and efficient service delivery.The primary responsibilities include:Developing, tracking, and...
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Workforce Optimization Manager
6 days ago
Subang Jaya, Selangor, Malaysia BrainHunters Full timeAt BrainHunters, we're seeking a seasoned Workforce Optimization Manager to lead our call center operations.Job Responsibilities:Efficiently allocate resources, including staffing and scheduling, to meet fluctuating volumes and operational demands.Optimize workforce management strategies to minimize idle time and maximize agent utilization.We're looking for...
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Workforce Planning Expert
4 days ago
Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full timeAbout Sovereign's CapitalSovereign's Capital is a dynamic and innovative company that offers a wide range of financial services to its customers. Our company operates with a strong focus on customer satisfaction, using technology to drive business growth and improve operational efficiency.We believe in creating a positive impact on society through our...
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Wealth Planning Strategist
1 hour ago
Petaling Jaya, Selangor, Malaysia Advance Wealth Planning Full time**Advance Wealth Planning is seeking a dedicated and skilled Wealth and Estate Planner to join our team.**This full-time hybrid role based in Petaling Jaya requires the ability to develop and implement insurance needs planning, will and trust writing to meet clients' needs, advising on financial planning strategies and providing insurance...
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Workforce Optimization Specialist
24 hours ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeWarner Bros. Discovery is seeking an experienced Contact Center Workforce Analyst to join our team.The successful candidate will have a strong background in workforce forecasting and evaluating delivery against plans.This role involves analyzing BPO staffing efficiency, measuring volume delivery against forecasts, and coordinating improvement strategies with...
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Strategic Workforce Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Grab Full timeJob OverviewWe are seeking a highly skilled and experienced Strategic Workforce Manager to join our team at Grab. As a key member of our Shared Services organization, you will be responsible for managing all aspects of workforce planning, ensuring sufficient resources are available for effective service delivery.Your primary focus will be on developing and...
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Regional Workforce Performance Manager
24 hours ago
Petaling Jaya, Selangor, Malaysia Grab Full timeAbout the RoleThis is an exciting opportunity to work as the Regional Workforce Performance Manager in our dynamic Grab Pasig City office.Your key objectives will be to create actionable insights through data analysis and drive business growth by optimizing workforce management processes.Create Power BI reports that deliver valuable insights into workforce...
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Planning Engineer
1 day ago
Subang Jaya, Selangor, Malaysia MLDC Berhad Full timeThis job is perfect for those who love organizing and improving work processes You might like this job because you'll create smart Excel schedules, work with a team, and help keep projects on track and on time.ResponsibilitiesBuild dynamic work programmes in Microsoft Excel to minimize manual updates.Collaborate with executives.Work with project managers and...
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Regional Workforce Reporting Analyst
1 day ago
Petaling Jaya, Selangor, Malaysia Grab Full timeGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward...
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Planning Engineer
1 day ago
Subang Jaya, Selangor, Malaysia MLDC Berhad Full timeThis job is perfect for those who love organizing and improving work processes You might like this job because you'll create smart Excel schedules, work with a team, and help keep projects on track and on time.ResponsibilitiesBuild dynamic work programmes in Microsoft Excel to minimize manual updates.Collaborate with executives.Work with project managers and...
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CX Contact Center Sr. Workforce Analyst
1 day ago
Petaling Jaya, Selangor, Malaysia Warner Bros. Entertainment Full timeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
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Workforce Development Professional
24 hours ago
Petaling Jaya, Selangor, Malaysia Internetwork Expert Full timeThe Talent & Culture Manager will play a critical role in shaping the company's future by developing and implementing effective HR strategies, managing payroll and compensation, and driving talent and culture initiatives. This role requires a strong understanding of the company's goals and objectives, as well as the ability to analyze complex data and make...
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Estate Management Specialist
24 hours ago
Petaling Jaya, Selangor, Malaysia Advance Wealth Planning Full timeAdvance Wealth Planning is seeking a skilled Wealth and Estate Planner to join our team. As a key member of our financial planning department, you will be responsible for developing and implementing insurance needs planning, will and trust writing to meet clients' needs.The successful candidate will have a background in finance and insurance, with the...
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Materials Planning Manager
3 hours ago
Subang Jaya, Selangor, Malaysia MAMEE-Double Decker (M) Sdn Bhd Full timeA strategic planning role involves in planning, scheduling, and managing the efficient movement of materials and inventory. It requires proactively managing resources, anticipating challenges, and contributing to the overall success of the supply chain.Job Description:Material Scheduling and Forecasting:Integration of sales & production forecast into...
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Workforce Planning Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full timeKey ResponsibilitiesAs a Senior Manager, Finance Shared Service Centre Performance, your duties will include:Supervising and executing the transition of work into the SSC, ensuring seamless integration with internal and external stakeholders.Collaborating with the COE team to analyze current processes, identify areas for improvement, and implement strategic...
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Financial Planning Manager
3 days ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full timeJob SummaryWe are seeking a highly skilled Financial Planning Manager to oversee financial planning, budgeting, and forecasting processes. The ideal candidate will have a minimum of 8-10 years of experience in accounting or finance, with expertise in overall Tax Regulation, including Transfer Pricing and Audit compliance.Key ResponsibilitiesOversee financial...
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Financial Planning Manager
7 days ago
Subang Jaya, Selangor, Malaysia Nam Heng Safety Glass Sdn. Bhd. Full timeJoin Our Team as a Financial Planning ManagerNam Heng Safety Glass Sdn. Bhd. is a leading glass manufacturer in Malaysia, operating the largest glass laminating and tempering machine under the Malaysia Book of Records.We have received numerous prestigious awards for our outstanding business performance, including the STAR Outstanding Business Awards (SOBA),...
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Operations Efficiency Expert
4 days ago
Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full timeAs an Operations Efficiency Expert, you will lead the design and implementation of strategic workforce planning in a diverse/matrixed organizational environment. Your key responsibilities will include developing and executing scheduling and capacity planning to support multiple projects, analyzing volume drivers by source, handle time, and root cause to...