Scheduling and Capacity Lead

4 days ago


Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

We are seeking an experienced professional to lead our Resource Optimization team as a Scheduling and Capacity Lead. In this role, you will be responsible for designing and implementing strategic workforce planning to support multiple projects. You will also build, develop, and lead a responsive Resource Planning team to meet required standards and deliver on critical staff planning activities.

Main Objectives
  1. Design and Implement Scheduling: Design and implement scheduling and capacity planning to support multiple projects.
  2. Lead the Resource Planning Team: Build, develop, and lead a responsive Resource Planning team to meet required standards and deliver on critical staff planning activities.
  3. Analyze Volume Drivers: Analyze volume drivers by source, handle time, and root cause to effectively identify event avoidance and contact reduction opportunities.
Key Qualifications
  • At least 5 years of experience in the workforce management field.
  • Minimum of 2 years of experience in the outsourcing industry.
  • Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning.

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