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Training Operations Lead

1 week ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Description

At Teleperformance, we are looking for a talented Training Operations Lead to join our team.

Key Responsibilities:
  • Develop and implement training programs designed to improve agent performance in a contact center environment.
  • Collaborate with operations and quality assurance teams to identify areas for improvement and develop strategies to address them.
  • Own the analysis and reporting of training metrics, providing actionable insights to inform business decisions.
  • Communicate key findings and recommendations to stakeholders through effective presentation and written communication skills.
Requirements:
  • Bachelor's degree or equivalent in any discipline.
  • Minimum 1 year's experience as a QA in a call center.
  • Proficiency in Mandarin and English (written, reading, and speaking).
  • Able to start work immediately is preferred.