Assistant Training Director
5 days ago
We're seeking an experienced Training and Development Manager to join our team. As a key member of our retail operations team, you'll be responsible for creating and delivering impactful training programs that drive employee engagement and improve customer satisfaction.
Responsibilities- Training Design and Delivery:
- Design and develop customized training materials and deliver sessions to ensure alignment with company policies and standards.
- Collaborate with department managers to provide coaching and development to retail employees.
- Lead the onboarding process, ensuring new retail employees understand company culture, product offerings, and expectations for customer service.
- Organize and facilitate initial training sessions, including store tours, systems training, and role-playing scenarios.
- Ensure staff are well-versed in product features, benefits, and usage to effectively assist customers.
- Regularly update training materials to reflect new product launches, promotions, and changes in company offerings.
- Teach best practices for engaging with customers, upselling, and cross-selling.
- Provide training on handling difficult customer interactions, conflict resolution, and improving customer satisfaction.
- Foster skills to meet or exceed sales targets and KPIs.
- Monitor performance of trained employees, assess training program effectiveness, and provide feedback for improvement.
- Use assessments, quizzes, and performance reviews to measure learning outcomes and identify areas for further training.
- Stay current with industry trends, retail best practices, and customer service innovations to ensure training programs remain relevant.
- Modify and enhance training techniques and materials based on employee feedback, performance metrics, and business goals.
- Work closely with store managers and department heads to identify training needs and tailor programs to specific business objectives.
- Collaborate with HR to ensure alignment with organizational goals and employee development strategies.
- Participate in talent review processes.
- Bachelor's degree in a relevant field or equivalent work experience.
- At least 2 years' experience in developing customized training programs within a complex business environment.
- Familiarity with retail KPIs.
- Ability to analyze and assess training needs, translating them into actionable initiatives.
- Strong communication and presentation skills.
- Proficient in MS Office applications.
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