Quality Analyst

3 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Qualifications

Main Requirements:

  • Bachelor's degreeorequivalent diplomain any discipline
  • Candidate must be able to work onrotational shift(3 shift / 5 working days)
  • Minimum 1 years' experienceas QA in call center
  • Must be proficiency inEnglish & Cantonese in terms of written, reading and speaking
  • Able tostart work immediatelyis preferred.
Responsibilities

Key Responsibilities:

  • Conduct root cause and other data analysis
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead
  • Act as escalation point of contact for process questions, issues and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate as project team member in problem prevention and continuous improvement projects
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