Quality Analyst
3 days ago
Main Requirements:
- Bachelor's degreeorequivalent diplomain any discipline
- Candidate must be able to work onrotational shift(3 shift / 5 working days)
- Minimum 1 years' experienceas QA in call center
- Must be proficiency inEnglish & Cantonese in terms of written, reading and speaking
- Able tostart work immediatelyis preferred.
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
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