Quality Control

1 week ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Responsibility
  • Data Analysis & Reporting - Design searches and generate reports for automated analysis of recorded contact center conversations.
  • Strategic Solutions - Provide recommendations & strategies to address critical business problems using industry best practices and innovative approaches.
  • Performance Monitoring - Analyze & audit trainees' performance, identifying trends and unusual patterns.
  • Training Needs Assessment - Collaborate with Operations & QA to pinpoint areas for improvement & skill development.
  • Findings & Presentations - Deliver accurate, high-quality reports & visualizations, ensuring alignment with project goals.
  • Continuous Improvement - Conduct evaluations to enhance overall effectiveness and efficiency.
Job Requirements
  • Location: Role requires relocation to Thailand (Housing Allowance Provided).
  • Experience - Minimum 1 year as a Quality Analyst.
  • Independence - Fast learner with minimal supervision.
  • Preferred Background - Trust & Safety and Content Moderation experience.
  • Language Skills - Fluent in Mandarin & English (Mandatory).
  • Reporting - Skilled in project status reports & executive briefings.
  • Communication - Strong presentation & public speaking abilities.
  • Soft Skills - Critical thinking, decision-making, organizational & time management.
  • People Management - Ability to lead & coordinate teams.
Job Benefits
  • Housing Allowance Provided
  • Training Provided - Comprehensive onboarding & skill development.
  • Medical & Insurance Coverage - Health benefits included.
  • EPF, SOCSO & EIS - Full statutory contributions.
  • Additional Perks - Optical allowance, annual leave, medical leave & career growth opportunities.
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