Quality Assurance Analyst
2 weeks ago
Responsibilities:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyze & audit trainees' performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
Qualifications:
- Minimum 1 year of Quality Analyst experience.
- Min Diploma & above
- Fast learner who requires minimal supervision.
- Trust & Safety and Content Moderation experience is highly preferred.
- Language proficiency in Mandarin and English are mandatory.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- Willing to work on 24/7 rotational shift.
- Willing to relocate to Bangkok, Thailand.
Benefits:
- Training Provided
- Annual leave
- Medical leave
- EPF SOCSO EIS
- Medical Insurance
- Housing allowance
Fluency in Mandarin Quality Assurance
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