Quality Assurance Analyst

2 weeks ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Quality Assurance Analyst - Mandarin (Based in Bangkok)

Responsibilities:

  • Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
  • Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
  • Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
  • Package, deliver, and at times present key findings and briefings.
  • Conduct evaluations to identify areas of improvement.
  • Monitor, analyze & audit trainees' performance and call out any unusual trends.
  • Identify training needs by working with operations team and QA.

Qualifications:

  • Minimum 1 year of Quality Analyst experience.
  • Min Diploma & above
  • Fast learner who requires minimal supervision.
  • Trust & Safety and Content Moderation experience is highly preferred.
  • Language proficiency in Mandarin and English are mandatory.
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Phenomenal communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
  • Critical thinking, analytical and decision-making abilities.
  • Willing to work on 24/7 rotational shift.
  • Willing to relocate to Bangkok, Thailand.

Benefits:

  • Training Provided
  • Annual leave
  • Medical leave
  • EPF SOCSO EIS
  • Medical Insurance
  • Housing allowance

Fluency in Mandarin Quality Assurance

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