Performance Analyst Supervisor

2 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Summary

Teleperformance seeks an experienced Performance Analyst Supervisor to manage the analysis and reporting of training metrics.

Responsibilities:
  • Design and execute data-driven analyses to identify trends and opportunities for improvement in agent performance.
  • Work closely with operations and quality assurance teams to develop and implement strategic initiatives.
  • Develop and maintain relationships with internal stakeholders to communicate key findings and recommendations.
  • Monitor and analyze trainee performance, identifying areas for improvement and developing strategies to address them.
Requirements:
  • Minimum 1 year's experience as a QA in a call center.
  • Proficiency in Mandarin and English (written, reading, and speaking).
  • Bachelor's degree or equivalent in any discipline.

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