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Customer Experience Associate II

3 months ago

Subang Jaya, Selangor, Malaysia Conduent Business Services Malaysia Sdn Full time

Join our team at Conduent and play a crucial role in delivering essential services for Fortune 100 companies and various governments. By being part of our culture, you'll have the chance to grow, make an impact, and be recognized for your individuality.

Job Description:

  • Perform business support or technical tasks utilizing data organization and coordination skills.
  • Execute tasks following established procedures.
  • In specific areas, vocational training, certifications, licensures, or equivalent experience may be necessary.

General Overview

  • Enhance skills in analytical or operational processes.
  • Maintain relevant licenses, training, and certifications.
  • Apply your expertise to complete assigned tasks.
  • Operate within established procedures and standards.
  • Receive moderate supervision.

Professional Knowledge

  • Possess a developed skillset in various processes, procedures, and systems.

Business Skills

  • Contribute to company goals by fostering teamwork for optimal results.

Responsibilities

  • Assess calls for immediate service, transfers, or further follow-up for issue resolution.
  • Identify customer needs through case notes and individual examination.
  • Handle routine call center activities related to business services and products.
  • Adhere to standard scripts and guidelines to meet SLAs under supervision.
  • Provide customers with specialized information in a caring manner.
  • Collect all required data for database updates.
  • Escalate issues to higher levels as needed.
  • Clarify company policies to customers.
  • Perform additional assigned duties.
  • Adhere to all policies and standards.

Conduent is an Equal Opportunity Employer. We assess applicants without discrimination based on various factors. If you require accommodations for the application process due to a disability, please follow the provided instructions on our website. Additionally, we value the well-being of our team and community. While we do not mandate vaccination for most roles, providing vaccination status is necessary for employment. Your health and safety are essential to us at Conduent.