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Travel and Expense Solutions Expert

2 months ago

Subang Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time
About the Role

We are seeking a highly skilled Travel and Expense Solutions Specialist to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our support team, you will be responsible for providing exceptional customer service to our users in the APAC region, ensuring they have a seamless experience with Concur.

Key Responsibilities
  • Support users in China and English-speaking countries with Travel and Expense applications through SAP Concur.
  • Guide users in navigating the tools and functionalities of Concur, ensuring they understand and apply T&E processes effectively.
  • Manage queries accurately in our ticketing system to ensure quick resolutions.
  • Deliver high-quality service while meeting performance targets and adhering to SLAs and SOPs.
  • Provide users with standard processes for expense reporting and ensure compliance with T&E policies.
  • Collaborate with teams and escalate sophisticated issues to level-two support when needed.
Requirements
  • Strong communication skills in English and proficiency in Mandarin are crucial to interact smoothly with users.
  • Relevant experience in call centers or supporting T&E processes is a plus.
  • Understanding of Travel and Expense processes (e.g., Concur) and familiarity with analytical and presentation tools.
  • Excellent organizational skills, with the ability to handle priorities, meet deadlines, and work collaboratively in cross-functional teams.
  • Strong analytical thinking and problem-solving abilities.
  • A proactive attitude with a desire to contribute to the team's success and growth.
What We Offer
  • Opportunity to work with a global workforce and improve processes with your skills and passion.
  • Chance to enhance the Concur experience and make a significant impact with us at Roche.