Partner Growth Specialist

4 weeks ago

Subang Jaya, Selangor, Malaysia Expedia Group Full time
About the Role

We are seeking a highly motivated and results-driven Partner Growth & Agility Associate to join our Centralized Hub for Account Management & Performance. As a key member of our team, you will play a critical role in ensuring that our lodging partners can effectively reach Expedia Group's full breadth of global traveler demand.

Key Responsibilities
  • Develop and implement partner success strategies aligned with Expedia's overall objectives
  • Monitor partner performance metrics, identifying areas for improvement and providing actionable insights
  • Proactively address partner concerns and issues, ensuring timely and effective resolution
  • Keep partners informed about new product features, programs, and initiatives
  • Represent the needs and interests of partners within Expedia, ensuring their voices are heard
  • Contribute to the development and implementation of partner satisfaction surveys
  • Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms
  • Stay up-to-date on industry trends and developments to enhance partner success strategies
Requirements
  • Bachelor's Degree in a related field; or Equivalent related professional experience
  • Strong proficiency in English. Additional language proficiency is a strong plus
  • 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
  • Appetite for innovative technology, fast-changing business environment, robust data driven analysis
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Ability to handle objection, secure commitments and be resilient
  • Possesses outstanding listening, investigating and influencing skills
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat
  • Ability to perform under pressure and think on your feet in a fast-paced environment
  • Open to feedback for continuous improvement
  • Relationship builder; earns the confidence of others
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style
About Expedia Group

Expedia Group is a leading travel company that powers global travel for everyone, everywhere. We design cutting-edge technology to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM.

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