Partner Growth Specialist

1 month ago

Subang Jaya, Selangor, Malaysia Expedia Group Full time

About the Role

Expedia Group is seeking a skilled Partner Growth & Agility Associate to join our team. As a key member of our Centralized Hub for Account Management & Performance, you will be responsible for ensuring that our lodging partners can effectively reach Expedia Group's full breadth of global traveler demand.

Key Responsibilities

  • Make phone-based contact with lodging partners to help them improve their marketing potential on the Expedia Group platform
  • Leverage Expedia Group's toolkit to increase the customers our partners attract on the platform
  • Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
  • Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia
  • Develop and implement partner success strategies aligned with Expedia's overall objectives
  • Monitor partner performance metrics, identifying areas for improvement and providing actionable insights
  • Proactively address partner concerns and issues, ensuring timely and effective resolution
  • Keep partners informed about new product features, programs, and initiatives
  • Represent the needs and interests of partners within Expedia, ensuring their voices are heard
  • Contribute to the development and implementation of partner satisfaction surveys
  • Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms
  • Stay up-to-date on industry trends and developments to enhance partner success strategies

Requirements

  • Bachelor's Degree in a related field; or Equivalent related professional experience
  • Native proficiency in Korean language and English. Additional Mandarin language proficiency is a strong plus
  • 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Demonstrate ability to work based on a variety of targets, goals and/or strategic objectives set by the leadership team
  • Appetite for innovative technology, fast-changing business environment, robust data driven analysis
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Ability to handle objection, secure commitments and be resilient
  • Possesses outstanding listening, investigating and influencing skills
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat
  • Ability to perform under pressure and think on your feet in a fast-paced environment
  • Open to feedback for continuous improvement
  • Relationship builder; earns the confidence of others
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style

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