Partner Growth Associate

14 hours ago

Subang Jaya, Selangor, Malaysia Expedia Group Full time

About Us

Expedia Group is a global travel company that powers travel for everyone, everywhere. We design cutting-edge technology to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Role Overview

This role is the foundation of our Centralized Hub for Account Management & Performance. As a Partner Growth Associate, you will be responsible for ensuring that Expedia Group's lodging product in your assigned market is competitive, attractive and relevant for our fast-growing global customer base. You will work closely with Expedia Group's lodging partners to help them improve the marketing potential from their participation in the Expedia Group's marketplace.

Key Responsibilities

  • You will make phone-based contact with our partners to help them achieve their full potential on the Expedia Group platform.
  • You will leverage Expedia Group's toolkit to increase the customers our partners attract on the Expedia Group platform.
  • You will support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform.
  • You will manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia.
  • You will develop and implement partner success strategies aligned with Expedia's overall objectives.
  • You will monitor partner performance metrics, identifying areas for improvement and providing actionable insights.
  • You will proactively address partner concerns and issues, ensuring timely and effective resolution.
  • You will keep partners informed about new product features, programs, and initiatives.
  • You will represent the needs and interests of partners within Expedia, ensuring their voices are heard.
  • You will contribute to the development and implementation of partner satisfaction surveys.
  • You will empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms.

Requirements

  • Bachelor's Degree in a related field; or Equivalent related professional experience.
  • Native proficiency in English. Additional language proficiency is a strong plus.
  • 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred.
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins.
  • Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team.
  • Appetite for innovative technology, fast-changing business environment, robust data driven analysis.
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
  • Ability to effectively communicate to various levels and through a variety of communication channels.
  • Ability to handle objection, secure commitments and be resilient.
  • Possesses outstanding listening, investigating and influencing skills.
  • Hungry, determined, motivated, willing to take action and results-focused.
  • Organization and time management skills, rigor, attention to details.
  • Proven follow-up/persistence when facing challenging situations.
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
  • Ability to perform under pressure and think on your feet in a fast-paced environment.
  • Open to feedback for continuous improvement.
  • Relationship builder; earns the confidence of others.
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style.

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