Partner Growth Specialist

1 week ago

Subang Jaya, Selangor, Malaysia Expedia Group Full time
Job Title: Partner Growth & Agility Associate - Account Management

At Expedia Group, we're committed to creating an inclusive work environment with a diverse workforce. We're seeking a highly motivated and results-driven Partner Growth & Agility Associate - Account Management to join our team.

About the Role:

This role is a key part of our Centralized Hub for Account Management & Performance. As a Partner Growth & Agility Associate - Account Management, you will be responsible for ensuring that Expedia Group's lodging product in your assigned market is competitive, attractive, and relevant for our fast-growing global customer base.

You will work closely with Expedia Group's lodging partners to help them improve the marketing potential from their participation in the Expedia Group's marketplace. This includes making phone-based contact with partners, leveraging Expedia Group's toolkit to increase the customers they attract on the Expedia Group platform, and managing a portfolio of assigned lodging partners.

Key Responsibilities:
  • Develop and implement partner success strategies aligned with Expedia's overall objectives
  • Monitor partner performance metrics, identifying areas for improvement and providing actionable insights
  • Proactively address partner concerns and issues, ensuring timely and effective resolution
  • Keep partners informed about new product features, programs, and initiatives
  • Represent the needs and interests of partners within Expedia, ensuring their voices are heard
  • Contribute to the development and implementation of partner satisfaction surveys
  • Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms
  • Stay up-to-date on industry trends and developments to enhance partner success strategies
Requirements:
  • Bachelor's Degree in a related field; or Equivalent related professional experience
  • Native proficiency in Korean language and English. Additional Mandarin language proficiency is a strong plus
  • 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins
  • Demonstrate ability to work based on a variety of targets, goals, and/or strategic objectives set by the leadership team
  • Appetite for innovative technology, fast-changing business environment, robust data-driven analysis
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Ability to handle objection, secure commitments, and be resilient
  • Possesses outstanding listening, investigating, and influencing skills
  • Hungry, determined, motivated, willing to take action, and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat
  • Ability to perform under pressure and think on your feet in a fast-paced environment
  • Open to feedback for continuous improvement
  • Relationship builder; earns the confidence of others
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style
Accommodation Requests:

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

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