Call Center

7 months ago

Petaling Jaya, Malaysia Merchantrade Asia Sdn. Bhd. Full time

Attend to and answer inquiries from customers by clarifying desired information; researching, locating, and providing the desired information;
- Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
- Provide customers with product and service information; complete transactions; forward requests;
- Sell additional services and products by recognizing opportunities to up-sell accounts; explaining new features;
- Maintain call center database by entering new customers’ information into the system, and update existing customer information;
- Identify and escalate priority issues to supervisors/ relevant Product owners;
- Route calls to appropriate resources and follows up on customers’ calls where necessary;
- Document all call information according to standard operating procedures;
- Complete call logs and produce call reports;
- Keeps equipment operational by following established procedures; reporting malfunctions;
- Other responsibilities/duties as assigned by the management from time to time.
Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient. Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms - to make connections easier, quicker and more convenient. Our 3 Pillars Business: -Digital Payment Services -Money Services Business -Mobile Services Our Achievement: 2010-Pay out network to 9 countries with 70,000 delivery locations 2011-Launched 1st non-bank online remittance portal, e-remit 2012-Launched money exchange service 2013-FPX Top Merchant Award 2014-Operates 70 outlets & Pay out to 200,000 delivery locations 2015-Launched online currency exchange portal e-forex -Launched Wholesale Currency Business -Appointed 300 sub-agents in Malaysia 2016-Launched BizPayments -Best Remitance Breakthrough Transfers Award -Best Retail Money Transfer Operator Award 2017-Launched Ozopay an eCommerce payment gateway platform -Acquired Vital Rate Sdn Bhd -Operates 84 outlets -Appointed 400 sub-agent locations -MAMSB MCX Award:Most Outstanding Customer Experience Award -Winner for Interbank GIRO [IBG] Campaign 2017-SMEs, Partnerships and Sole Proprietorships category 2018-Officially launched Merchantrade Money Visa Prepaid Card -Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category -Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019-Remtech Award 2019 (Popular Votes)
STPM / A Level or Equivalent

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