Remote Engineer

2 weeks ago

Subang Jaya, Selangor, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Service Delivery Client Engineering - Remote Engineer (L1) is responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems. They make use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Through pre-emptive service incident and resolution activities, they restore service to clients by managing incidents and seeing them through to an effective resolution.

Working at NTT

Key Roles and Responsibilities:

  • Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing
  • Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations
  • Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications
  • Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices
  • Utilises appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains
  • Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
  • Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records
  • Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis
  • Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution
  • Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required
  • Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness
  • Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development
  • Adheres to IT service management processes and standards, including incident, problem, and change management procedures
  • Language required: Speaking and Writing in Mandarin, Cantonese and English
  • Shift Rotation basis, Day Shift and Night Shift for 24 x 7 and expected to work during Public Holiday.


Knowledge, Skills and Attributes:

  • Applies knowledge and basic problem-solving techniques to define and resolve problems
  • Works on problems of limited scope
  • Strong knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools
  • Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations
  • Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems
  • Excellent problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains
  • Strong customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
  • Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment
  • Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred
  • Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus


Required Experience:

  • Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing

Skills Summary

IT Service Management (ITIL), Microsoft Office, Networking Concepts, Oral Communications, Trouble Ticketing, Written Communication

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Remote Engineer

    1 month ago

    Subang Jaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Remote Engineer

    4 weeks ago

    Subang Jaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Remote Engineer

    1 month ago

    Subang Jaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Remote Engineer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Remote Engineer

    4 weeks ago

    Subang Jaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Network Engineer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    Special Requirements (if any): Shift working time or non-working time standby may be scheduled, and per location request, short term domestic or overseas travel may be required Shift/standby allowance and travel expenses are to be determined case by case Job Description: Provide remote or onsite technical support for Company projects, in pre-sales,...

  • Perimeter Security Engineer

    4 weeks ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Perimeter Security EngineerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and...

  • Perimeter Security Engineer

    1 month ago

    Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Perimeter Security EngineerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and...

  • Perimeter Security Engineer

    1 month ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • Perimeter Security Engineer

    4 weeks ago

    Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • Technical support engineer

    2 months ago

    Subang Jaya, Selangor, Malaysia Mphasis Full time

    Job Description Location - Malaysia Job Summary – Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware College degree or above ● Knowledge in customer...

  • TS Implementation Engineer

    12 hours ago

    Subang Jaya, Selangor, Malaysia NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Senior Metering Engineer, Lifecycle Services

    7 days ago

    Subang Jaya, Selangor, Malaysia Emerson Full time

    At Emerson, we are dedicated to encouraging an inclusive work environment where diversity is celebrated, and every team member is valued. Join us as Senior Metering Engineer and be a part of our dedication to delivering exceptional and outstanding service while promoting a culture of respect and collaboration.Responsibilities: Responsible for the design,...

  • Field Service Engineer

    3 months ago

    Subang Jaya, Selangor, Malaysia Philips Full time

    Job TitleField Service EngineerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...

  • Field Service Engineer

    4 weeks ago

    Subang Jaya, Selangor, Malaysia Philips Full time

    Job TitleField Service EngineerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...

  • Senior IT Engineer

    4 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and...

  • Senior IT Engineer

    2 months ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and...

  • Technician

    2 weeks ago

    Subang Jaya, Selangor, Malaysia KESM INDUSTRIES BERHAD Full time

    Instrumentation engineers envision and design equipment used in manufacturing processes for controlling and monitoring various engineering processes remotely. They design equipment for the monitoring of production sites such as manufacturing systems, machinery uses and production processes.KESM Industries Berhad is the largest independent burn-in and test...

  • Digibank Malaysia Project

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Grab Full time

    Job Description:Get To Know The Team:Grab is leading a consortium for Digital Bank licence and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank...

  • Installer in Telecommunication Industry

    2 weeks ago

    Subang Jaya, Selangor, Malaysia FTK Solution Sdn Bhd Full time

    Position: Installer In Telecommunication - URGENT HIRINGLOCATION IN PETALING JAYA, SELANGOR.Responsibilities Cable installation work such as electrical cable, LAN cable, and installation of telecommunications equipmentRequirements: Preferably Non-Executives specializing in Engineering Electrical, Engineering Electronics/Communication or equivalent. Fresh...