Would You Like to Come Back to Malaysia? 【atm

2 weeks ago


Malaysia IntersoftKK Full time
Malaysia

Experience:
Technical Helpdesk Associate - Japanese speaaking

Skills:
Technical Helpdesk Associate - Japanese speaaking

【Number of hiring】

  • 2 persons
【Job Description】

  • Receiving the Service Requests from the customers, checking the details of the ATM issues.
  • Assigning ATM Field Engineers, negotiating with the local vender to keep SLA.
  • Making appointments with customers for onsite support visits.
  • Informing ATM Field Engineers on the required parts and documents and sharing other onsite details.
  • Interpreting between the customers and ATM Field Engineer in English and Japanese.
  • Providing remote support while ATM Field Engineers work onsite. Escalating to Level 2 ATM technical support, the ATM Field Engineers are unable to solve the problems. Interpreting between ATM Field Engineer and the Level 2 ATM team.
  • Escalating long term outstanding unresolved cases to Account.
  • Creating Improvement plan and reporting to Account support and Japan Service team.
  • Sharing information with ATM Trainer to improve contents of training.


  • Malaysia IntersoftKK Full time

    Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking 【Number of hiring】 - 2 persons 【Job Description】 - Receiving the Service Requests from the customers, checking the details of the ATM issues. - Assigning ATM Field Engineers, negotiating with the local vender to...


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