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Live Chat Agent- Korean Speaker

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Full time
Responsibilities and Duties

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

  • Experience working as a Chat support Agent preferred
  • Willingness to work on a 24/7 rotational work shift schedule
  • Willingness to work on site

Pay:
RM8, RM9,000.00 per month

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Application Question(s):

  • Your nationality
  • Your current location
  • This position is under Concentrix Malaysia, have you applied for it before?
- what is your current salary
- what is your expected salary

  • Notice period

Education:

  • STM/STPM (preferred)

Experience:

  • Live chat agent: 1 year (preferred)

Language:

  • Korean (required)