Client Relations Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Crewstone International Full time

Job Description:
Client Relations Officer (Arabic Speaker)

Responsibilities:

  • Build and maintain strong relationships with clients by serving as their primary point of contact.
  • Address client inquiries, concerns, and requests promptly and effectively.
  • Collaborate with internal teams to ensure clients' needs are met and issues are resolved.
  • Provide exceptional customer service, ensuring client satisfaction and retention.
  • Gather feedback from clients to identify areas for improvement and recommend solutions.
  • Prepare reports on client interactions and status updates for management.
  • Conduct regular checkins and followups with clients to ensure ongoing engagement.
  • Assist in the development of strategies to enhance client experience and loyalty.
  • Stay uptodate with industry trends and market developments to better serve clients.

Qualifications:

  • Fluency in Arabic and English (written and spoken) is essential.
  • Proven experience in client relations, account management, or a similar role.
  • Strong interpersonal and communication skills.
  • Problemsolving ability and a customercentric approach.
  • Ability to manage multiple client relationships simultaneously.
  • Excellent organizational and timemanagement skills.
  • Proficiency in using customer relationship management (CRM) software.
  • Bachelor's degree in a relevant field is preferred.

Job Type:
Contract

Contract length: 24 months

Salary:
RM4, RM4,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 08/26/2023

Expected Start Date: 09/15/2023

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