Guest Relations Officer

Position: Japanese Guest Relation ManagerIndustry: Hospitality (5 Star Hotel)Location: Kuala LumpurSalary: RM RM 6000 (Depending on Experience)Are you a fun-to-go person? Do you enjoy interacting with individuals & the opportunities to know more about Japanese culture? If you are one of them, we are a reputable 5-Star Hotel, looking for an easy-going person...

Job Descriptions: Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem....

Job Responsibilities:In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.Greets all guests...

Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their...

Basic FunctionTo perform all front desk duties at level which meet or exceed guests' expectations and is accordance to the policies, procedures and standards set by the Hotel.Responsibility and Authority Report duty on time and in full uniform. Keep smart and wellgroomed at all times and maintain a friendly and cheerful attitude. Attend to guests' enquiries...

OB DESCRIPTIONS1.0 Basic FunctionTo perform all front desk duties at level which meet or exceed guests' expectations and is accordance to the policies, procedures and standards set by the Hotel.2.0 Responsibility and Authority2.1 Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a friendly and cheerful...

Job Description:The GSA reports directly to and be guided during her / his shift by the Duty Manager.The GSA will be the coordinator of the activity and would ensure the proper work of the guest relation operations.The GSA will participate actively in the Front Office activity. His/her mission is to reach the best satisfaction from all the guests staying at...

Position: GUEST SERVICES AGENT (Full time #537346)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Responsible to meet and greet guests at the Front...

Position: GUEST SERVICES SUPERVISOR (Full time #538665)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Supervisor is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy...

Position: GUEST RECOGNITION MANAGER - JAPANESE (Full time #536238)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaThe Guest Recognition Manager Japanese will report to the Front Office Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.We are looking for individuals who...

To ensure front office team deliver the hotel standard and provide exceptional guest service at all times. Ensuring hotel guest are registered in accordance with front office policies and procedures. To ensure front office team are aware of current promotions, policies and other important information. Responsible to checking billing instructions, permanent...

Position: GUEST SERVICES AGENT (Full time #538664)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Services Agent will report to the Front...

Company : Five Star HotelLocation : Jalan Ampang, Kuala LumpurJob Scope:Receptionist/Guest Relations Process all guest checkins, checkouts, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate...

Greeting guests upon arrival and making them feel welcomed. Administering checkins and checkouts. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various...

SummaryYou will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Experience Manager's responsibilities include managing guest relations, coordinating special requests, resolving issues, and...

Greeting guests upon arrival and making them feel welcomed. Administering checkins and checkouts. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various...

Provide the visitors with customer service at all times. Responsible for providing friendly, excellent service to clients and visitors. Ensuring cleanliness and timely service are rendered to the guests at all times. Anticipating guests' needs and preferences. Maintain contact with all guests and action to compliments or complaints or special requests....

LanguageAble to speak English fluently and MANDARIN SPEAKER - liaise with most Chinese/ Foreign Guest.Basic FunctionResponsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...

Join Our Team at Arte by Thomas ChanWe're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont KiaraLocation: Arte Mont Kiara, Kuala LumpurSalary: RM2,800 - RM3,200Benefits: Meal AllowanceBe part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd love to hear...

Knowledge and skills: Secretarial skills MS Office/computer skills Business communication skills Customer service skills Office management skills Personal Qualities: Serviceoriented Eye for details Well groomed Has sense of urgency Effective communicator Organized and systematic CommittedSalary: RM2, RM3,300.00 per monthBenefits: Maternity leaveSchedule:...