![ManpowerGroup](https://media.trabajo.org/img/noimg.jpg)
Front Office/guest Relations
1 week ago
Job Descriptions:
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or costsavings.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements:
- Fresh graduate from Hospitality.
- 12 years' experience in Customer Service / Reception.
- Minimum SPM holder.
- Good attitude and personality.
- Able to speak english and malay.
Job Types:
Full-time, Permanent
Pay:
RM2,800.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
-
Japanese Guest Relations Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Houz Full timePosition: Japanese Guest Relation ManagerIndustry: Hospitality (5 Star Hotel)Location: Kuala LumpurSalary: RM RM 6000 (Depending on Experience)Are you a fun-to-go person? Do you enjoy interacting with individuals & the opportunities to know more about Japanese culture? If you are one of them, we are a reputable 5-Star Hotel, looking for an easy-going person...
-
Kuala Lumpur, Kuala Lumpur, Malaysia KLOE HOTEL Full timeResponsibilities Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the...
-
Guest Relations Officer
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full timeJoin Our Team at Arte by Thomas ChanWe're excited to announce an opening for a Guest Relations Officer at Arte Mont KiaraLocation: Arte Mont Kiara, Kuala LumpurSalary: RM4,000 - RM4,500Prefer Language: English, Malay and ChineseBe part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd love...
-
Assistant Front Office Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full timePROFILE: Minimum SPM or Diploma in Tourism Management. Minimum 2 years successful track record at a managerial level. Excellent communications skill for both written and verbal. Multiple language skills are preferred. Able to work under pressure. Selfstarter, results oriented and also a team player. Pleasant personality with good organisational skills. Good...
-
Front Office Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Star Hill Hotel Sdn Bhd Full timeUtilizes interpersonal and communication skills to lead, influence, and encourage others, advocates sound financial and business decision making as well as demonstrating honesty and integrity Supervises and manages associates, day to day operations, and understands associate positions well enough to perform duties in associates absence Achieves and exceeds...
-
Assistant Front Office Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels Full timeTraders Hotel Kuala LumpurTraders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on...
-
Front Office Supervisor
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full timeDuties & Responsibilities: To lead the Front Office Team and maintain a good working relationship with your own associates and all other departments. To lead and drive the team in achieving the guest comments (all guest comments platform and channel) goal set by the Hotel. Ensure to read the communications logbook and acted going on and off duty. The logbook...
-
Front Office Assistant
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia SGI VACATION CLUB BERHAD Full timeWe are looking for a Front Office Assistant responsible to response to all guests request in the timely manner and carry out work accordance to front office standard operating procedures set by the company.Responsibilities: Provide guest service, checks in guests, input reservation into IFCA system, collecting room deposit before issuing room keys and log...
-
AsstMgr-Front Office
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff...
-
AsstMgr-Front Office
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff...
-
Front Office Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full timeThe Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest...
-
Front Office Guest Service Agent
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full timeJoin Our Team at Arte by Thomas ChanWe're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont KiaraLocation: Arte Mont Kiara, Kuala LumpurSalary: RM2,800 - RM3,200Benefits: Meal AllowanceBe part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd love to hear...
-
Front Office Assistant
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full timeAs Front Office Assistant, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.A Front Office Assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest...
-
Assistant Front Office Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a...
-
Assistant Front Office Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a...
-
Front Office Guest Service Agent
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full timeJoin Our Team at Arte by Thomas ChanWe're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara Location: Arte Mont Kiara, Kuala Lumpur Salary: RM2,500 RM3,500 Benefits: Meal Allowance Preferably able to speak ChineseBe part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for...
-
Front Office Supervisor
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia STEG HOTEL, KL Full time1. JOB SUMMARYPrimarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and...
-
Front Office Agent
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lloyd's Inn Kuala Lumpur Full timeFront Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel.The job description may include the following duties and responsibilities:1.Guest Services: Welcome guests as they arrive at the hotel. Check guests in and out, ensuring a smooth process. Provide information about...
-
Guest Recognition Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full timePosition: GUEST RECOGNITION MANAGER - JAPANESE (Full time #536238)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaThe Guest Recognition Manager Japanese will report to the Front Office Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.We are looking for individuals who...
-
Guest Service Assistant
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full timeTo ensure front office team deliver the hotel standard and provide exceptional guest service at all times. Ensuring hotel guest are registered in accordance with front office policies and procedures. To ensure front office team are aware of current promotions, policies and other important information. Responsible to checking billing instructions, permanent...