Guest Experience Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia THE TAARAS BEACH & SPA RESORT (REDANG) SDN BHD Full time
Language

Able to speak English fluently and MANDARIN SPEAKER - liaise with most Chinese/ Foreign Guest.

Basic Function


Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep fine-tuning the guest's experience.

Leadership

  • Be actively involved in building teamwork between Guest Relations, Front Office Sport & Recreation, F&B as well as Butler Service.
  • Understand the hotel's vision and brand personality and ensure it is integrated in your daily work practices
  • Knowledgeable of the markets the property is competing in and update sales strategies and service accordingly
  • Utilizes resources efficiently and thinks "outside the box" in challenging or difficult situations
  • Promotes ideas on the behalf of self, others, teams, and the business to achieve both financial and guest satisfaction targets.
  • Creates networks with individuals both in and out of the business to help profile the property and its people in a positive and professional way.
Financially aware of business objectives and the role the department plays in this area.

Pay:
RM3, RM4,000.00 per month

Schedule:

  • Day shift
  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Tips

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