Guest Experience Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

Jobscope:

  • Assist our guests at our checkin and checkout concierge
  • Be familiar with the surrounding of the township, attractions, facilities and able to offer advice to the guest whenever required
  • Prepare and serve all food & beverage related items such as welcome drinks by following all food safety and sanitation procedure
  • Handle payment, tally, check and refund cash and other forms of payment
  • Handle guest complaints and solve problems
  • Maintain the concierge environment to ensure a clean and comfortable experience
  • Pick up calls and reply to guest messages and enquiries on hotline
  • Manage bookings, room status, oversee and daily adjustment of room rates
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early checkins, special requests, and day use rooms
  • Coordinate with other departments in developing marketing campaigns to boost sales
  • Coordinate or occasionally assist maintenance crew in recovering rooms
  • Provide daily, weekly and monthly reporting
  • Adhoc

Requirement:

  • Able to work on weekends, shifts and retail hours (9am10pm)
  • Service oriented and independent problem solver

Advantage:

  • Trained in service line

Working Hours & Location:

  • Shift based, must be ready to work weekends, 9am10pm
  • Location at Rawang

Job Types:
Full-time, Permanent

Salary:
RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your current location?
  • What is your last drawn and expected salary?
  • Why do you think you are suitable for this position?
  • Do u own a work laptop?
  • Write a reply to this angry guest below.
"I booked this room to go to the water park But it's been raining since my check in. I want a refund"

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