Customer Service Executive Immediate Hiring

2 weeks ago

Bukit Bintang, Malaysia Transcosmos Malaysia Sdn Bhd Full time
"Transform your ideas and service mindset with us. Join us now"

Roles & Responsibilities

  • Providing accurate information on products and services to customer.
  • Consistently meeting individual and team KPIS and goals
  • Maintaining high degree of integrity and confidentiality keeping customers' information confidential at all times.
Job Requirements

  • Must possess at least an SPM, Diploma, Bachelor's Degree or higher, in any fields
  • Fresh graduates are encourage to apply
  • Good command in spoken Mandarin is an additional advantage
  • Abilities to read and write simplified and tranditional Mandarin are additional advantage
  • Good command in English & Bahasa Malaysia in both spoken and written
  • Proper phone etiquette with excellent interpersonal and active listening skills
  • Resourceful, proactive and able to work independently
  • Fast learner with good analytical thinking and problem solving skills
  • Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs
  • Able to work on public holidays and weekends (based on business needs)

Additional Information:

  • Multiple contract positions available
  • One (1) year renewable contract.
  • Fresh graduates are encourage to apply
  • Career advancement opportunity

Benefits:

  • Strategic Working Location
  • Walking distance from public transportation hub
  • Various mode of public transportation available (LRT, MRT, KTM, Monorail)
  • Annual Leave
  • Panel Clinic coverage
  • EPF, SOCSO & EIS Contribution
  • 5 days works + 2 days off
  • Additional allowance for those who can read, write and speak Mandarin

Job Types:
Full-time, Contract

Salary:
RM2, RM3,200.00 per month

Application Question(s):

  • Do you have experience work in any BPO or call center? If yes, please state how long in month/years of total working.
  • Do you have work under any of Ecommerce platform previously? If yes, please stated name of the platform.
  • Do you have experience in call center being a inbound calls agent or live chat agent?

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • English (preferred)

Ability to Commute:

  • Bukit Bintang (preferred)

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