Customer Service Executive Immediate Hiring

3 weeks ago

Bukit Bintang, Malaysia Transcosmos Malaysia Sdn Bhd Full time

“Transform your ideas and service mindset with us. Join us now”

Roles & Responsibilities
- Providing accurate information on products and services to customer.
- Consistently meeting individual and team KPIS and goals
- Maintaining high degree of integrity and confidentiality - keeping customers’ information confidential at all times.

Job Requirements
- Must possess at least an SPM, Diploma, Bachelor’s Degree or higher, in any fields
- Fresh graduates are encourage to apply
- Good command in spoken -Mandarin is an additional advantage
- Abilities to read and write simplified and tranditional Mandarin are additional advantage
- Good command in English & Bahasa Malaysia in both spoken and written
- Proper phone etiquette with excellent interpersonal and active listening skills
- Resourceful, proactive and able to work independently
- Fast learner with good analytical thinking and problem solving skills
- Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs
- Able to work on public holidays and weekends (based on business needs)

Additional Information:

- Multiple contract positions available
- One (1) year renewable contract.
- Fresh graduates are encourage to apply
- Career advancement opportunity

**Benefits**:

- Strategic Working Location - Walking distance from public transportation hub
- Various mode of public transportation available (LRT, MRT, KTM, Monorail)
- Annual Leave
- Panel Clinic coverage
- EPF, SOCSO & EIS Contribution
- 5 days works + 2 days off
- Additional allowance for those who can read, write and speak Mandarin

**Job Types**: Full-time, Contract

**Salary**: RM2,400.00 - RM3,200.00 per month

Application Question(s):

- Do you have experience work in any BPO or call center? If yes, please state how long in month/years of total working.
- Do you have work under any of E-commerce platform previously? If yes, please stated name of the platform.
- Do you have experience in call center being a inbound calls agent or live chat agent?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Bukit Bintang (preferred)

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