Customer Service Representative

6 months ago

Bukit Bintang, Malaysia Reeracoen Malaysia Full time

**Overview**:
**Salary**:
10,500 MYR ~ 11,300 MYR**Industry**:
Call Center- Researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Communicates technical matters in laymen’s terms
- Records customer inquiries by documenting inquiry and response in customers' accounts; captures and documents customer complaints
- Create and provide day to day maintenance of campaign in AdWords
- Research keywords as well as develop and optimize text and displays ads in conjunction with the marketing team to increase conversions and reduce costs
- Conduct daily bid and budget optimization of campaigns
- Analyze campaign data, interpret and synthesize results, and recommend action to optimize campaigns and keywords.
- Prepare reports to communicate campaign performance to advertisers
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords
- Continually update knowledge of latest industry best practices and strategies and deploy these when appropriate
- Implement SEO strategies to optimize organic search rankings
- Perform keyword search, make SEO recommendations for website content and develop link building strategies
- Contribute to advertiser's campaign performance report, using data to tell stories and provide actionable insights
- Processes and investigates returns and/or manages customer cases to resolution
- Contacts customers for possible follow up, resolution temp check, optimization and proactive outreach purposes

**Qualifications**:
**Requirement**:
[ MUST ]
・Japanese - JLPT N1 (or equivalent level)
・English - CFER B2 (or equivalent level)
・Basic familiarity with PCs, including MS Windows Operating System and the Internet

[ ADVANTAGE ]
・Understand basic marketing strategy of an online advertising program
・Previous SEO/SEM experience will be considered a plus
・Knowledge in AdWords, Google Analytics or Bing Certified is a plus**English Level**:
**Other Language**:
English, Japanese

**Additional Information**:
**Benefit**:

- Salary Package

・Basic Salary = RM 5,500
- ・Language Allowance = RM 5,500-
- TOTAL SALARY (MAX, 16%) = (5,500 + 16%) + 5,500 = RM 11,880
- TOTAL SALARY (AVERAGE, 12%) = (5,500 + 12%) + 5,500 ＝ RM 11,660
- Flex benefit - RM3,000 per annum (Pro-rated for new hire) - Including medical, dental, optical, mobile fee, flight ticket, IT gadgets, Dependent pass fee and more.
- Team Building Fund = RM 50 / head count / month
- OT Pay = RM 40 / hour
- Annual leave - 15 days per year (Pro-rated for new hire)
- Sick leave - 15 days per year
- Birthday leave - 1 day (To utilize during birthday month only)
- Parental/Child care leave - 3 days per year (Applicable for confirmed employee only)
- 3 types of insurance - Group Hospitalization and Surgical (Covered for employee & dependent - inclusive coverage for Covid-19); Personal Accident Insurance; Term Life Insurance**Working Hour**:
0800 ~ 1700**Holiday**:
Monday to Friday (5 working days/week)
0800 ~ 1700 (9 hours / day)
**1 hr lunch break + 30 mins break**Job Function**:

- Custmer support/service

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