![Charterway Corporation Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
**Job Title: Customer Service Representative (E-commerce Platforms)**
**Location: Penang, Malaysia**
**Job Type: Full Time, Hybrid**
**Salary Range: RM 2000 - RM 3000 per month**
**Responsibilities**:
- Communicate with customers through various channels to provide assistance and resolve inquiries
- Manage order processing and ensure timely delivery of products
- Administer customer accounts, including updating information and processing refunds or returns
- Provide technical support to customers experiencing issues with the platform
- Collect feedback from customers to improve services and products
- Prepare client reports on customer interactions and feedback
**Requirements**:
- 0-1 years of working experience in customer service or related field
- Post-secondary education or diploma in a relevant field
- Strong communication skills and ability to empathize with customers
- Excellent problem-solving abilities and attention to detail
- Familiarity with e-commerce platforms and order management systems
- Ability to work in a hybrid mode, combining remote and in-office work
- Fluency in the relevant local language(s), Chinese and English is often required.
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
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