Customer Service Executive
6 months ago
**Basic Responsibilities: -**
- To be responsible for all incoming and outgoing mail. A register for outgoing mail shall be maintained.
**Specific Responsibilities:
- **
- Handle tough or complex customer issues by analyzing said problems and provide effective solutions in addressing customer complaints.
- Use customer service practices and procedures to support and assist in developing tactical customer service strategies. This includes : amendments and cancellations, system updates, customer update, complaints and follow up.
- Coordinate and manage customer service projects and initiatives.
- Oversee the effectiveness of the “Front Desk Assistance” operation.
- Ensure proper functioning of the department by determining the necessary resources and tools available for quality customer service delivery.
- Oversee the effectiveness of providing solution to call-in or walk-in customers on their requests, product exchange, enquiries and complaints and resolved the problem with the respective departments.
**Qualification (Education, Experiences, Skill):
- **
- Minimum of Bachelor's Degree OR Diploma level.
- More than 1-year experience in Customer Service.
- Good command in English, and Bahasa Malaysia.
- Good problem solving skills.
- Proficiency in Microsoft Office (Words/Excel/Power point).
- Able to prepare report, good analytical skill.
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Experience**:
- Customer Service: 1 year (preferred)
- Debt Recovery: 1 year (preferred)
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