Service Advisor

3 weeks ago

Bukit Mertajam, Malaysia GB MOTORCYCLES SDN BHD Full time

Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily. - Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for business targets (Sales and Throughput). - Receive / attend to (internal & external) customer courteously, accept vehicle and assess service / repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer’s prior approval/ signature before commencing any service / repair needs. - Perform customer care process from appointment, reception, pre-acceptance inspection, key in customer’s repair needs, monitoring vehicle work progress, conduct final check before delivery, job explanation during delivery, and perform follow-up with customer after three (3) days of service/ repair. - Ensure all vehicles and relevant documents are completed before time promised. Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition. - Follow-up vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary. - Promote the sale of service labor, parts, accessories, and lubricants without overselling and ensure maximum productive hours are sold ensuring minimum idle time. - Represent customer’s interest / concerns. Look into their service/ repairs needs and sell / promote professional services to customer, build good image of the company and enhance excellent rapport with them. - Ensure customer retention is maximized and complaints are minimized. - Process warranty claims daily and ensure the compliance of the claims submission with principal requirement - To prepare technical report, product quality report supplement on market problems for executive’s attention - Handle customer’s inquiry in-person, letters / telephone calls. Perform as technical consultant, handle and resolve customer’s complaints at service level and ensure all customer’s files are updated daily.
Harley - Davidson of Penang (H-DPG) made its debut in May 2018 with the opening of the showroom and 3S (Sales, Service & Spare parts) center in the heart of Automotive belt which is Autocity, Prai Penang. Built by a team with extensive and in-depth experience in Harley-Davidson, we are growing from strength to strength. We are a motorcycle dealership which prides itself in bringing the total lifestyle of motorcycling to all Harley-Davidson riders and enthusiasts. At H_DPG, we fulfil dreams of personal freedom and values the deep emotional connection that is created with our customers through our products, services and experiences. We are fueled by the brand loyalty and trust that our customers place in us to deliver premium and the promise of fulfilling lifetime ownership experience. We exemplify this commitment by embracing a culture of personal responsibility, stewardship and quality in everything we do.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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