Service Advisor

6 months ago

Bandar Bukit Raja, Malaysia Mitsubishi Bandar Bukit Raja Full time

Service Advisor:
**Job Description**:

- Resolves product or service problems by clarifying the customer’s complaint. Determining the cause of the problem. Selecting and explaining the best solution to solve the problem. Expediting correction or adjustment. Following up to ensure issue being resolve.
- Provide quality service to both internal and external customers.
- Record details of inquiries, comments and complaints.
- Compile reports on overall customer satisfaction.
- Knowledge on computer software.
- Perform any other duties that may be delegated from superior from time to time.

Parts Controller:
**Job Description**:

- Check parts availability and supply required by technicians to ensure no delay in repair work.
- Prepare documents to order parts required in accordance to parts order list.
- Receive stock and verify Delivery Note with PO in order to ensure accurate and good delivery.
- Report on any discrepancy of parts received.
- Assist SA to provide customer with repair or purchase quotation.
- Administrate related documentation for submission to Finance Department as well for audit purposes.
- Practice proper housekeeping and monitor the safety of parts storage.
- Ensure compliance to parts policies and processes to minimize deviation in service levels and maintaining good customer service.
- Perform any other duties that may be delegated from superior from time to time.

Technician:
**Job Description**:

- Carry out service repair / maintenance jobs in the workshop and field on our products sold as instructed adhering to time constraints and company standards.
- Prepare and submitting technical reports as required on the work order.
- Communicates with service managers about parts ordered, parts required and timeliness of order completion.
- Replaces parts and components and keep detailed, organized records of all repair work done on each vehicle.
- Keeps work area clean and neat especially to ensure safety of all team members.

**Salary**: RM1,500.00 - RM3,700.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

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