Customer Service Manager

Key Responsibilities: 1. Attracts potential customers by answering product and service questions; suggesting information about other products and services. 2. The target is to ensure excellent service standards and maintain high customer satisfaction. Job Scope 1.Greet customers warmly and ascertain problem or reason for calling 2.Identify and assess...

**Basic Responsibilities: -** - To be responsible for all incoming and outgoing mail. A register for outgoing mail shall be maintained. **Specific Responsibilities: - ** - Handle tough or complex customer issues by analyzing said problems and provide effective solutions in addressing customer complaints. - Use customer service practices and procedures to...

**Job Title**: Customer Service Remittance** **Job Type**: Full-Time** **Work Mode**: On-site** **Location**: Alma, Penang, Malaysia** **Minimum Qualification**: Post Secondary / Diploma** **Salary Range**: RM 2000 - RM 3000** **Key Responsibilities**: - Assist customers with remittance transactions and inquiries - Provide timely and accurate...

Handling customer's complaints. - Prepare quotation for customers. - Process orders for timely production. - Follow up with customer for new project and orders. - Obtain customers feedback on pricing, quality and services. - Update and communicate the status of new product development. - Gather market and product info from customers and report to...

Job Responsibilities: - To achieve the monthly and yearly sales target as assigned by the management. - To execute marketing activities as directed by CSU Unit Head/ management. - To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies. Job Requirements: - Bachelor's Degree in...

**Job Title**: Customer Service Logistics Specialist** **Job Type**: Full Time** **Work Mode**: On-site** **Location**: Penang, Malaysia** **Minimum Qualification**: Bachelor's degree** **Years of Working Experience**: 1-3 years** **Salary Range**: RM 2500 to RM 3500** **Key Responsibilities**: - Provide excellent customer service support through...

Handling inquiries through various channels (Whatsapp, Website,Facebook) - Inbound and outbound calls(Promoting company's services) - Close enquiry sales - Admin duties - Customer data updates in ERP systems ,proper documentation and file keeping - Upkeep quality of services and handling customer complaint - Handling counter operation including appointment...

Handling inquiries through various channels (Whatsapp, Website,Facebook) - Inbound and outbound calls(Promoting company's services) - Close enquiry sales - Admin duties - Customer data updates in ERP systems ,proper documentation and file keeping - Upkeep quality of services and handling customer complaint - Handling counter operation including appointment...

**Job Title: Customer Service Representative (E-commerce Platforms)** **Location: Penang, Malaysia** **Job Type: Full Time, Hybrid** **Salary Range: RM 2000 - RM 3000 per month** **Responsibilities**: - Communicate with customers through various channels to provide assistance and resolve inquiries - Manage order processing and ensure timely delivery of...

**Key Responsibilities**: - Respond promptly to customer inquiries and request through phone communication. - Obtain and evaluate all relevant information to handle service inquiries. - Handle, escalate and resolve customer complaints. - Record customer information and communication records. - Eagerness to learn and contribute ideas to make continues...

**Responsibilities**: - Complete daily sales order before stipulated cut-off time - Generate and submit reports by end-of-day to the relevant recipients - Work closely with sales and support team to provide excellent pre - and post - sales - Provide leads and referrals to the sales team. - Serves customers through various channels and platforms by providing...

**Join Us if you want to be part of OUR LEADER**: - Malaysia **Largest** Industrial Electronic **Repair Company!**: - **Award Winning Company**! The 11th Malaysia Power Brand | 100 Most Influential Young Entrepreneur, Golden Bull Award, - Featured on: The Star, ChinaPress, CityPlus Radio, SME Magazine - **Over 10 years** of Strong Establishment! (**KL, JB,...

a) To ensure all calls received answered by standard greeting b) To answer calls within 4 ringing tone c) To arrange all order processing and key-in in CSTC system d) To assist all pick-up order despatch to relevant couriers e) To received Lodge-In shipments from customer f) To ensure all tracing entered into Intranet system g) To ensure all tracing...

**Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

**Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

**Customer Service Executive** **Xiaomi Authorized Service Center (One Service Republic SDN BHD) - Plaza Low Yat** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Minimum SPM Speak Malay and English - Willing to learn & start from below - Availability to work...

**Responsibilities**: - Daily handling of online shopping platforms - Attend to customer inquiry about services and complaints - Data entry for system - Cooperation with various internal teams for delivery arrangements - Assisting in execution of promotions and campaigns - Provide knowledgeable answers to questions about product, pricing, services etc - To...

Job Scope - Handle customer enquiries and requests - Answer incoming & outgoing calls - Prepare quotation, DO & Invoice to customer - Follow up for Purchase Order (PO) with customer - Prepare weekly delivery & collection schedule planning - Prepare and maintain documents, records and reports as required **Requirements**: - Minimum Diploma/Degree in general...

Manage customer inquiries feedback and complaints from all countries on a daily basis. - Provide guidance and standard responses to the team to ensure customer satisfaction. - Lead and oversee the department's CRM project for customer satisfaction acquisition and retention programs. - Develop strategies to increase membership retention rates for all...

**Job Summary**: The Sales Coordinator is responsible for supporting the sales team in achieving sales targets and providing excellent customer service. This role involves coordinating sales activities, managing customer accounts, processing orders, and ensuring smooth communication between the sales team and other departments. **Key Responsibilities**: 1....