Customer Service Administrator By

2 weeks ago


Setapak, Selangor, Malaysia Manhattan Group Full time

Position:
Customer Service Representative

Company:
Manhattan Group

Location:
Setapak

Working Days: 6 days per week (5 days in-office, 1 day remote)

Salary Range:
RM2200 - RM2800

Job Responsibilities:

Responding to Customer Inquiries:

Reservation Management:
Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.

Problem Resolution:
Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.

Administrative Support:


Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.


Communication and Collaboration:


Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.


Feedback Collection:
Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.

Adherence to Policies and Procedures:

Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.


Qualifications:
Excellent communication skills in both English and Bahasa Malaysia.

Customer-oriented mindset with a positive attitude and strong interpersonal skills.

Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Problem-solving abilities and resilience in handling challenges.

Proficiency in computer usage and familiarity with customer service software/tools is advantageous.

Previous experience in customer service, hospitality, or related fields is preferred.

Proficiency in Chinese language communication is a plus.

At Manhattan Group, we value diversity, teamwork, and continuous learning. Join us in delivering exceptional service and creating unforgettable experiences for our guests. If you're ready to embark on a fulfilling career journey, please WhatsApp your resume to +6

Job Details

JOB INFO & REQUIREMENT

  • Contract Type
  • Fulltime
  • Job Type
  • Non-Executive
  • Experience Level < 1 year
  • Job Categories
  • Customer Svc/Call Centre
  • Language Required
  • English, Bahasa Malaysia
  • Nationality Preferred
  • Malaysians Only
  • Gender Preferred
  • All Genders
  • Own Transport
  • Motorcycle
    SALARY & OTHER BENEFITS
  • Salary

RM 2,100 to RM 2,800 per month
Salary RM 2,100 to RM 2,800 (per month)

Location Kuala Lumpur - Setapak Contact Type Full-time Job Type Non-Executive Category Customer Svc/Call Centre Employer Info Company Name Manhattan Group Company Description Property management Size employees Company Wallace Wong Joined since:
Aug 2011
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